# Single Sign-On (SSO): Providing Consumer Access for MobilePro

HTML version: [Single Sign-On (SSO): Providing Consumer Access for MobilePro](https://support.gladstonesoftware.cloud/sso/single-sign-on-sso-providing-consumer-access-for-mobilepro)

## Problem
When new users are created via Single Sign-On (SSO), they need a password to log into MobilePro. Administrators must set up an automated process so that these users receive an email enabling them to set their MobilePro password.

## Resolution

1. **Create the Email Template**
   1. Open Gladstone Operator.
   2. Go to `Automation Portal > Email Templates`.
   3. Select **Add New** and choose **New member** as the Template Type.
   4. Write an email introducing the MobilePro app. Make sure to include the **Password Reset URL** placeholder.
   5. Save the email template.

2. **Create a Business Rule**
   1. In Gladstone Operator, go to `Configuration > Automation > Business Rules`.
   2. Select **Add New**.
   3. Create a business rule using the email template you just created.
   4. This rule should trigger the email when a new SSO user logs into Gladstone Go and a member record is created.

3. **User Sets a MobilePro Password**
   1. The new user will receive the email.
   2. The user clicks the **Reset Password** link in the email.
   3. The user is directed to the Gladstone Go password reset page to set a password for MobilePro and other Gladstone Go products.

## Notes

- **Troubleshooting**
  - If the email is not received:
    - Check that the business rule is active and correctly linked to the email template.
  - If the password reset link is not working:
    - Ensure the Password Reset URL placeholder is included correctly in the email template.

- **Applications Involved**
  - **Gladstone Operator**: Used to configure email templates and business rules.
  - **Gladstone Go**: Where SSO login and password reset occur.
  - **MobilePro**: Where users log in using their created password.

- **Related Articles**
  - Single Sign-On (SSO): How to configure your Microsoft Entra account
  - Single Sign-On (SSO): The Consumer SSO experience
  - Single Sign-On (SSO): How to configure Gladstone products for Operator SSO
  - Single Sign-On (SSO): How to configure Gladstone products for Consumer SSO