Single Sign-On (SSO): Providing Consumer Access for MobilePro

Problem

When new users are created via Single Sign-On (SSO), they need a password to log into MobilePro. Administrators must set up an automated process so that these users receive an email enabling them to set their MobilePro password.

Resolution

1. Create the Email Template

   1. Open Gladstone Operator.
   2. Go to Automation Portal > Email Templates.
   3. Select Add New and choose New member as the Template Type.
   4. Write an email introducing the MobilePro app. Make sure to include the Password Reset URL placeholder.
   5. Save the email template.

2. Create a Business Rule

   1. In Gladstone Operator, go to Configuration > Automation > Business Rules.
   2. Select Add New.
   3. Create a business rule using the email template you just created.
   4. This rule should trigger the email when a new SSO user logs into Gladstone Go and a member record is created.

3. User Sets a MobilePro Password

   1. The new user will receive the email.
   2. The user clicks the Reset Password link in the email.
   3. The user is directed to the Gladstone Go password reset page to set a password for MobilePro and other Gladstone Go products.

Notes

• Troubleshooting

  • If the email is not received:
    • Check that the business rule is active and correctly linked to the email template.
  • If the password reset link is not working:
    • Ensure the Password Reset URL placeholder is included correctly in the email template.

• Applications Involved

  • Gladstone Operator: Used to configure email templates and business rules.
  • Gladstone Go: Where SSO login and password reset occur.
  • MobilePro: Where users log in using their created password.

• Related Articles

  • Single Sign-On (SSO): How to configure your Microsoft Entra account
  • Single Sign-On (SSO): The Consumer SSO experience
  • Single Sign-On (SSO): How to configure Gladstone products for Operator SSO
  • Single Sign-On (SSO): How to configure Gladstone products for Consumer SSO

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