Troubleshooting Plus2 Configuration Across 360 and Go
Problem
Something is wrong in 360, on Go, at the barrier or in the finance extract, and the cause is a Plus2 setting. You need to find which setting to check, in Plus2 and in the other products.
Resolution
Find the symptom and check the settings listed
Symptom Where it shows Check in Plus2 Also check in Membership doesn't appear on Go Join Go Join Purchase via web and the site on the Web tab; one price level on the price product; same price level on the joining fee product GMC Sub Types (price level and status); Operator mapping (unique path) and site web visible; browser cache "Unable to add member" at the end of joining Go Join Price product has more than one price level ticked GMC Sub Types price level. Removing ticks on live can affect existing members; contact Gladstone Support first Two memberships show the same (highest) price Go Join Each subscription has its own price product Operator: duplicate pathway Membership missing from a 360 workflow 360 Subscription type group on More details; price level ticked on the price product GMC Front of house subscription type group ticked; refresh 360 Change membership type not offered 360 Automatic Pro Rata Refund on Creation/Renewal GMC Allow change membership type and upgrade/downgrade groups Linked members don't share the membership 360, Go Apply to links on the subscription Operator linked membership settings Activity or class not on Go Book Go Book Web tick; within advance booking window; calendar covers the time Operator look-ahead; browser cache Go Book shows two categories for one group Go Book Descriptions match exactly (capitals, spaces); every session has a description — Slot free in Plus2 but not in 360 360 Activity calendar covers the time; price product calendar and price-level rows; member's price level ticked GMC activity group ticked Activity missing from 360 booking screens 360 Activity group assigned GMC Front of House Activity Groups ticked Member charged when their membership includes it 360, Go Book Member's own price level ticked on the product; subscription in PLO tab; subscription in date and paid Go: reservation has a price product (not resource only) Non-members can't book online Go Book Non-member price level ticked on the price product; restrictions removed Operator price level Web bookable Price level missing from party booking Go Book Price level ticked on both the regular and resource product Operator Enable Party Bookings No Class Alert List option on a full class Go Book Waiting list ticked on the reservation (not available on activities) Operator waiting list settings Several customers booked the same activity slot 360, Go Maximum bookees = 1 — Every Go block booking fails, error names Cash Centre Management Default for Hosts on the Invoicing payment method Block Bookings enabled by Gladstone Software Support Customer not found in block booking search, or no invoice produced Centre Management, Invoicing Module Invoicing account on the contact — Cash-up variance every reading 360 X/Z Non-banked income tick on each method (e.g. GladstonePay ticked) GMC allowed payment methods and counted total Products on the wrong budget line Finance extract, Gladstone Reporting Department / cost centre on each product — DD member keeps being collected or gets repeat debt GMC EFT, 360 Subscription payment method, Automatically renew, DD debt lines, bank details GMC EFT failed collection run report RCP collection fails after a desk sale 360, Go Subscription payment method RCP Customer must add a card in the Go wallet and set it as the RCP method Member refused at the barrier Barrier, 360 Status (e.g. DD enquiry, Eligibility pending), cash debt, subscription in date, entry point checks GMC entry point profile allow lists Plus2 change not showing on Go Go Change saved on the right environment and site Wait about 20 minutes; clear browser cache; then contact Gladstone Support Customers weren't told a class was cancelled — Deleting sessions doesn't notify customers Operator Audience Builder Fix the setting in the article for that area
- Use the related articles below for the full set-up of each setting.
Notes
- Related: Configuring a Subscription in Plus2; Setting Up Price Products in Plus2; Price Level Override (PLO); Configuring Activities in Plus2; Setting Up Classes and Reservations in Plus2; Grouping Sessions on Go Book with Plus2 Descriptions; Setting Up Payment Methods in Plus2; Configuring Block Bookings in Plus2; Direct Debit Set-Up in Plus2; Recurring Card Payment Set-Up in Plus2; Plus2 Changes Not Showing on Go; Troubleshooting: Subscription Not Showing on Gladstone Go.