Switching Customer Logins to Email and Password Before Go Goes Live
Problem
If your old app or Connect uses member ID + PIN for customer logins, you need to switch it to email + password before Go goes live, because customers log in to Go with email and password.
Resolution
Warn customers and check their emails
- Customers will need to reset their passwords, so warn them first and check the emails held are up to date.
Open Connect settings
- In Plus2, go to
Configuration > System > Config > Connect settings.
- In Plus2, go to
Change the login to email
- Change the login from member ID to email.
Set the password complexity
- Low: 6 characters.
- Medium: 6 with an upper-case letter.
- Strong: 8+ with upper and lower case, a number and a special character.
Update email templates and apps
- Update any email templates that use the member ID or PIN placeholders to use the home email.
- Third-party apps need the new password-reset link too.
Notes
- After the switch, the first login forces a password reset before customers can continue.
- Second-language text held in Plus2 for Connect isn't pulled into Go; re-enter it through Operator translations. See Welsh Translations in Gladstone Go.