# Setting Up Resource Products, Calendars and Booking Sheets in Plus2

HTML version: [Setting Up Resource Products, Calendars and Booking Sheets in Plus2](https://support.gladstonesoftware.cloud/plus2/setting-up-resource-products-calendars-and-booking-sheets-in-plus2)

## Problem
Site administrators need to create resource products (the columns on a booking sheet: courts, lanes, studios, instructors), choose their calendars and build booking sheets.

## Resolution

### Plan the areas

1. **List every bookable area**
   - Pool lanes or sections, sports hall courts, gym zones, studios, party rooms, meeting rooms, outdoor areas and hireable changing areas.

2. **Split flexible spaces**
   - Split flexible spaces into sections that can be booked separately (for example a leisure pool used for play and lessons, or two studios with a movable wall). To book the whole space, book all its sections.

3. **Create one resource product per separate area**
   - Create one resource product for anything that must be booked, priced, closed, shown or reported on separately (for example four lanes = four resource products).
   - Include areas you might charge for later. It's easier to create them now than after go-live.

### Create a calendar (if the resource needs its own hours)

1. **Open or copy a calendar**
   - Open the resource product's **General Details > Calendar** and click **New**, or copy a checked calendar with **Save As**.

2. **Enter the ID and description**
   - Enter an ID and a clear description.

3. **Enter the bookable hours**
   - On the **Standard Week** tab, enter the bookable hours for each day, then save.

4. **Select the calendar**
   - Select the calendar on the resource product.

### Create a resource product

1. **Open a new resource product**
   - Go to `Configuration > Bookings > Resource products` and click **New**. (This defaults the type to Standard. The same records appear in the Products list.)

2. **Enter the details**
   - Enter the ID and description.
   - Choose the **site group** (the site) and the **department** (the booking department, for example Z-book).
   - **Bookings resource**: **Standard** (or **Density** for gym density).
   - Calendar: normally the **standard (24-hour) calendar**; let the activity's calendar control booking times.

3. **Set the prices to £0**
   - On the **Prices** tab, tick **all price levels at £0**.

4. **Save and copy**
   - Save. For similar resources, open it, **Save As**, and change the ID and description. Check the site group, calendar and type on every copy.

### Create a booking sheet

1. **Open a new resource product group**
   - Go to `Configuration > Bookings > Resource Product Groups` and click **New**.

2. **Enter the details**
   - Enter the ID and description, and select the site group. Tick the booking sheet option.
   - Set the slot frequency (for example 15 or 30 minutes), the standard view and zoom, and the visible start and end times.

3. **Add the resource products**
   - In **Products**, add each resource product. Count them against the physical areas.

4. **Save and test**
   - Save, then open the booking sheet and check it displays correctly. Make a test booking in an open slot, and check a closed slot refuses a booking.

### Different opening hours on different days

The booking sheet's open period is the same every day. To change hours by day (for example 08:00–22:00 weekdays, 08:00–21:00 weekends):

1. **Open the activity's calendar**
   - Open the **activity's calendar**.

2. **Create a restricted time band**
   - Create a time band within the standard band (for example ID `0800-2200`) and tick **Restrict entry**.

3. **Drop it onto the days and save**
   - Drop it onto the relevant days and save.

## Notes

- **Before you start:**
  - Confirm the **current site** before you create anything (`Configuration > System > Sites`). Head Office has no booking sheets.
  - Agree a naming standard first. Resource product IDs usually start with **Z** so they sit at the bottom of the product list, for example `ZSitPool01`. Keep IDs short, with no spaces, consistent capitals and leading zeroes for sorting.
  - Use full, customer-friendly descriptions (for example "Teaching Pool 1"). Descriptions can appear online.
  - Build in this order: calendar, resource products, booking sheet, then a test booking.
- A price on a resource product is **added** to the price product (for example £5 resource + £25 pitch = £30). Keep resource products at £0.
- A resource calendar starting on the half hour while the activity starts on the hour causes booking problems. Use the standard calendar on resources.
- **Shared calendars:** a calendar lists every product using it. Changing it changes them all. Give resources their own calendar if their hours may differ or they may close separately. See [Plus2 Calendars, Time Bands and Opening Hours](plus2-calendars-time-bands-and-opening-hours.md).
- Booking sheets in the configuration list sort by description. To control the order, prefix descriptions with numbers (for example `1.1 Main Pool`, `2.1 Main Hall`).
- If new columns don't show, increase the number of columns in the booking sheet's sections.
- **Other sites** on the booking sheet lets you view and book another site's sheet. Closing it returns you to your current site.
- Blocked resources show as not available online.
- **Soft play:** capacity-based sessions can be sold online, but Go can't enforce an adult-to-child ratio. Add a reminder to the session and check at reception.
- **Density** bookings (rolling capacity, for example gym) work in Plus2 and Gladstone360 but not on Go.
- Use one shared product when price, rules and availability are identical at every site. Use site-specific products when one site may need to change or close independently.
- The booking sheet can be viewed (view-only) in Gladstone360 Centre Manager.
- **Troubleshooting:**
  - **Customers are charged more than expected:** the resource product has a price. Set every price level on the resource product to £0.
  - **Bookings fail or slots are offset by 30 minutes:** the resource calendar and activity calendar start at different times. Put the resource on the standard calendar.
  - **New resource doesn't show on the booking sheet:** it isn't added to the resource product group, or there aren't enough columns. Add it to the booking sheet's products and increase the number of columns.
  - **Changing hours for one court changed others too:** they share a calendar. Give that resource its own calendar.
  - **Error adding bookings (including block bookings) at a new site only:** the site's booking sheet entry point is missing or set up wrongly. Check the new site has its own booking sheet entry point configured.
  - **"Program error intercepted" opening booking sheets for one user:** a very busy booking sheet is set as their default. See [Plus2 Start of Day, Record Locks and Error Messages](plus2-start-of-day-record-locks-and-error-messages.md).
- **When to contact Gladstone support** ([raise a support case](../guides/raising-a-support-case.md)):
  - Bookings still fail at a new site after you've checked its booking sheet entry point. Include the site, what you were booking and the exact error.
- Related: [Creating Resource Products in Plus2](creating-resource-products-in-plus2.md); [Creating Booking Sheets in Plus2](creating-booking-sheets-in-plus2.md); [Creating a Bookable Activity in Plus2](creating-a-bookable-activity-in-plus2.md).