# Price Level Override (PLO)

HTML version: [Price Level Override (PLO)](https://support.gladstonesoftware.cloud/plus2/price-level-override-plo)

## Problem
You want members holding a subscription (membership) to get a discounted or free price on products automatically, by pointing those products at a different price level with Price Level Override.

## Resolution

1. **Create the override price levels (if not done)**
   - PLO points a product at an override (inclusive) price level, for example `2 PLO Inclusive`, which is never assigned to anyone. Create the levels you're likely to need at build time (for example **Inclusive**, **Staff**, **Blue light**, spare **Discount 1/2**). See [Planning and Creating Price Levels in Plus2](planning-and-creating-price-levels-in-plus2.md).
   - Discounts for students, corporate groups, staff and similar come from the **membership** via PLO, not from separate customer price levels.

2. **Open the product in Plus2**
   - Go to `Configuration > Financial > Products > Products` and open the product (for example an activity or class that some members get free or discounted).

3. **Set prices on the Prices tab**
   - Tick **Purchase allowed** for the override price levels that should buy it (for example inclusive standard/off-peak).
   - Set the price for the entitled price level (for example £0 for included activities).
   - Tick and price the non-member price levels (for example adult and concession, peak and off-peak).
   - Tick the members' **own** price levels too, with the normal price. The override only works if the member's price level can buy the product.
   - Leave levels unticked for groups that cannot purchase it (for example juniors who must be booked by an adult).

4. **Check the tax code**
   - Check the **Tax/VAT** code is correct for each price level (use **Apply to all** to update every row).

5. **Add the overrides**
   - Open the **Price Level Override** tab > **Add**, select each subscription that gives the discount, and point it at the override price level.
   - Subscriptions must be added one at a time (no multi-select).
   - This does not copy subscriptions; it only directs the product to look at a different price level for holders of that subscription.

6. **Save**
   - Click **Save**. The system applies the discount from then on.

7. **Copy and repeat for similar products**
   - Overrides take the longest part of product set-up; once one product is done, copy it to create similar products so the overrides come with it.
   - Repeat for every product that carries a member discount (classes, studio, climbing, etc.).

## Notes

- Existing subscriptions keep their current price-level structure; PLO is added only to new subscriptions, so existing configuration is not affected.
- Subscription price products normally have no overrides.
- The discount applies only while the member's subscription is **in date and paid**. Once it lapses or is unpaid (for example a failed RCP or Direct Debit), the normal price applies again.
- PLO applies both at front of house and to online bookings on Go. On Go Book a logged-out customer sees the web-bookable prices; members log in to get their override price.
- Price levels used only as PLO targets don't need a member-type button on Go Join (see [Setting Up Go Join Tag Groups and Mapping Memberships](../gooperator/gladstone-go-join-tag-groups-buttons-and-membership-mapping.md)).
- A reservation with only a **resource product** (no price product, because it was free) can't use PLO on Go. Add a price product, even at £0 (see [Setting Up Classes and Reservations in Plus2](setting-up-classes-and-reservations-in-plus2.md)).
- In Operator, leave a price level's **Web bookable** flag unticked if members get free or cheaper bookings through that price level, so logged-out customers can't pick it (see [Making a Price Level Visible in GoBook](../goconsumer/making-a-price-level-visible-in-gobook.md)). This isn't needed where the discount comes from PLO, because the override only applies to logged-in holders of the subscription.
- Customers can cancel online only bookings they haven't paid for, for example sessions that were free through PLO.
- Go can't restrict a bolt-on so it's only bought alongside another membership, even when the bolt-on is priced via PLO; sell bolt-ons at the desk (see [Gladstone Go – Joining Online, Pay-as-You-Go and Eligibility Checks](../gooperator/gladstone-go-joining-linked-members-shared-memberships-and-primary-payee.md)).
- A subscription can give holders a course or class at £0 through PLO, for example a programme paid by RCP; if the RCP fails and the subscription stops being paid, the override stops applying (see [Using RCP Subscriptions for Courses](../gladstone360/using-rcp-subscriptions-for-courses.md)).
- When new price levels are added, every product needs the new levels ticked. Resource products normally need all levels ticked (at £0). Bulk ticking and tax-code changes can be requested from the Gladstone data team via a support query rather than done manually; give them a list of products with overrides, which must be done by hand.
- You can populate PLO in advance and only rely on it once the new configuration goes live.
- **Member still being charged** (for example juniors on an inclusive DD paying for gym sessions): the member's own price level isn't ticked on the price product. Tick it with the non-member price (for example junior £7) and keep the subscription in the PLO tab pointing to inclusive.
- A discount on one activity only (for example badminton) needs its own override price level (for example *Badminton discount*), unless the inclusive level is used just for the subscriptions that should get it.
- To stop a price level booking a product at all (for example juniors in group exercise), untick that price level on the product.
- Related: [Planning and Creating Price Levels in Plus2](planning-and-creating-price-levels-in-plus2.md); [Setting Up Price Products in Plus2](setting-up-price-products-in-plus2.md); [Troubleshooting: Subscription Not Showing on Gladstone Go](../gooperator/troubleshooting-subscription-not-showing-on-gladstone-go.md); [Setting Up Go Join Tag Groups and Mapping Memberships](../gooperator/gladstone-go-join-tag-groups-buttons-and-membership-mapping.md); [Recurring Card Payments (RCP)](../gladstone360/recurring-card-payments-rcp.md); [System Specification – Building a New Site](system-specification-building-a-new-site.md).