Configuring Plus2: Overview and Cross-Product Impact

Problem

You need to understand how Plus2 is configured, what each setting changes in 360, the GMC, Go and GladstonePay, and which article covers each task, so you can set things up once and in the right order.

Resolution

1. Working Safely in Plus2 and Choosing the Current Site

   • Read first: live and test, searching, copying, and switching from Head Office to the right site.

2. Planning a New Site Build in Plus2

   • When building a new site: the Plus2 decisions to agree, and the build order across Plus2, the GMC, Operator and GladstonePay.

3. Planning and Creating Price Levels in Plus2

   • When deciding who pays what, before any products are built.

4. Setting Up Price Products in Plus2

   • When creating anything that is sold. To change prices now or from a future date, see Changing Prices for Products and Subscriptions in Plus2.

5. Joining Fee, Promo and Till Products in Plus2

   • When adding joining or admin fees, controlling front-of-house discounts, or setting up 360 product group buttons and promo products.

6. Price Level Override (PLO)

   • When members should get a product free or discounted through their membership.

7. Configuring a Subscription in Plus2

   • When creating a membership to sell in 360 or on Go Join.

8. Setting Up Subscription Type Groups for 360 Workflows

   • When choosing which memberships each 360 workflow offers.

9. Plus2 Calendars, Time Bands and Opening Hours

   • When controlling when something can be booked or bought, or setting different hours by day.

10. Creating Resource Products in Plus2

    • When adding a court, lane, studio, room or instructor.

11. Creating Booking Sheets in Plus2

    • When planning bookable areas and grouping resources into booking sheets.

12. Configuring Activities in Plus2

    • When setting up a slot the customer books at a time of their choosing, including instructors.

13. Setting Up Classes and Reservations in Plus2

    • When setting up scheduled classes or booked gym and swim sessions.

14. Grouping Sessions on Go Book with Plus2 Descriptions

    • When Go Book lists too many sessions for customers to find what they want.

15. Setting Advance Booking Windows in Plus2

    • When controlling how far ahead a session can be booked.

16. Closures, Exceptions and One-Off Sessions in Plus2

    • When closing a resource, cancelling a session or adding a one-off timetable.

17. Setting Up Payment Methods in Plus2

    • When setting up how payments are recorded, or fixing cash-up variances.

18. Setting Departments, Cost Centres and Tax in Plus2

    • When making the finance extract, reports and invoices accurate.

19. Direct Debit Set-Up in Plus2

    • When selling Direct Debit memberships, processing rejections or ending a DD membership.

20. Recurring Card Payment Set-Up in Plus2

    • When selling memberships paid by recurring card payment.

21. Configuring Block Bookings in Plus2

    • When setting up block bookers, invoicing accounts or legacy hosted reservations.

22. Plus2 Entry Points, Access Products and Tickets

    • When setting up the Plus2 side of access control.

23. Setting Up Member Statuses in Plus2

    • When deciding how records are treated for booking, entry and online joining.

24. Setting Up Titles, User Fields and Screen Profiles in Plus2

    • When choosing titles and the extra questions shown in 360 and on Go forms.

25. Managing Users and User Groups in Plus2

    • When adding staff and setting their Plus2 permissions.

26. Switching Customer Logins to Email and Password Before Go Goes Live

    • When moving customers from member ID and PIN to Go logins.

27. Plus2 Changes Not Showing on Go

    • When a saved change hasn't reached Go yet.

28. Troubleshooting Plus2 Configuration Across 360 and Go

    • When something is wrong in 360, on Go, at the barrier or in the finance extract and you need to know which setting to check.

Notes

• Plus2 is the "engine room" of Gladstone. Subscriptions, price and resource products, price levels, calendars, activities, classes, booking sheets, statuses, payment methods and departments are all configured here.
• 360, the GMC and Go Operator work from the same data as Plus2, so a setting saved in Plus2 changes what staff can sell in 360, what customers can join and book on Go, and how payments and invoices are recorded.
• Keep doing this configuration in Plus2 until Gladstone tells you a task has moved to Operator.
• Many tasks continue in the GMC (Sub Types, activity groups, workflows, entry point profiles, EFT and RCP services) and in Operator (membership mapping, price levels on Go Book, alert lists, party bookings, Block Bookings). These are covered in GMC / Gladstone 360: Configuration and Cross-Product Impact and Gladstone Go Operator Configuration Overview.
• Topic overviews: Plus2 Products, Calendars and Booking Sheets; Plus2 Activities, Reservations, Booking Sheets and Closures.
• Building bookable resources across several sites: Building Bookable Resources in Plus2: Overview.
• Related Go articles: Booking Restrictions in Go Book; Class Alert Lists and Push Notifications; Group, Junior and Linked Memberships in Gladstone Go; Promo Codes (Discounts on Memberships); Deep Links into Go Book and Go Join; Welsh Translations in Gladstone Go; Taking Telephone Payments with Pay by Link; Using the Invoicing Module.

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