# Planning and Creating Price Levels in Plus2

HTML version: [Planning and Creating Price Levels in Plus2](https://support.gladstonesoftware.cloud/plus2/planning-and-creating-price-levels-in-plus2)

## Problem
Administrators need to decide which price levels a site uses and create them at build, because each one must be ticked on every product and adding one later is a lot of work.

## Resolution

1. **Create a default price level**
   - Create one **default** price level (usually **Adult**), which unknown customers pay.

2. **Add age-based customer price levels**
   - Add others by age, e.g. **Concession** (60+), **Junior** (e.g. 1–17), **Infant** (under 1, free).
   - A concession priced the same as adult can be a Price Level Override (PLO) target rather than a customer price level; members then revert to adult automatically when the concession membership ends.

3. **Create override price levels up front**
   - Discounts for students, corporate groups, staff, blue light and similar come from the **membership** via Price Level Override, not from separate customer price levels.
   - Create override price levels you're likely to need at build time (e.g. **Inclusive**, **Staff**, **Blue light**, spare **Discount 1/2**).
   - Override price levels are **never assigned** to a record, so they need no colour or age range.

4. **Prefix the IDs so they sort**
   - Prefix IDs so customer levels sort above override levels, e.g. `1 Adult`, `1 Concession`, `1 Junior`, then `2 PLO Inclusive`.

5. **Tick price levels on each product**
   - Price levels are ticked on each product. Juniors who only need to book specific sessions don't need an access subscription: tick only the junior price level on that session's product.

6. **Hide levels staff don't need (if applicable)**
   - Hide unneeded price levels and time bands from front-of-house staff with Plus2 user-group permissions.

## Notes

- Adding a price level later means ticking it on every product, including every resource product.
- Volume discounts for block bookers are usually applied manually rather than with a price level.
- **Impact on Go Book:** in Operator each price level has a **Web bookable** flag. Ticked price levels are offered on Go Book to customers who aren't logged in. If members get free or cheaper bookings through their *price level* (rather than PLO), leave those levels unticked in Operator. Customer-friendly names can be set in Operator as alternative descriptions without renaming them in Plus2. See [Making a Price Level Visible in GoBook](../goconsumer/making-a-price-level-visible-in-gobook.md).
- **Impact on Go Join:** price levels used only as PLO targets don't need a member-type button on Go Join.
- **Impact on the GMC:** the Sub Type price level assigned to each subscription must exist here. The GMC cooling-off price level is also chosen from these.
- Related: [Price Level Override (PLO)](price-level-override-plo.md); [Setting Up Price Products in Plus2](setting-up-price-products-in-plus2.md).