# How to Resolve the "Unable to Purchase This Product for This Time Band or Price Level" Error in Plus2

HTML version: [How to Resolve the "Unable to Purchase This Product for This Time Band or Price Level" Error in Plus2](https://support.gladstonesoftware.cloud/plus2/how-to-resolve-the-unable-to-purchase-this-product-for-this-time-band-or-price-l)

**Applies to:** Plus2

## Problem
When booking a court or activity in Plus2, you may receive the error:  
**"Unable to purchase this product for this time band or price level."**  
This prevents users from completing their booking due to an issue with the product's configuration.

## Resolution

1. **Identify the Error Details**
   - Review the error message in Plus2. The line after the Member ID will identify the affected product, time band, and price level.  
     Example:  
     `Member ID: 1017047: Court 1 @ STAND/ADULT`  
     - Product: Court 1  
     - Time Band: STAND  
     - Price Level: ADULT

2. **Open Product Configuration**
   - In Plus2, go to:  
     `Configuration > Financial > Products > Products`

3. **Find the Affected Product**
   - Search for and open the product mentioned in the error message (e.g. 'Court 1').

4. **Check the Pricing Tab**
   - Select the Pricing tab.
   - Locate the line that matches the affected Time Band and Price Level (e.g. "STAND" & "ADULT").

5. **Enable Purchase Allowed**
   - Check if the **Purchase Allowed** box is ticked for this line.
   - If not, tick the box and save your changes.

     Users should now be able to book the court or activity.

## Notes

- If the court belongs to an activity, enabling **Purchase Allowed** will also restore activity booking access.
- If the error only shows "/ADULT" and no Time Band, this usually means the calendar behind the pricing product is linked to a calendar with limited access. To resolve, change the calendar assigned to the product to STAND.

**Related Articles:**  
- Configuring Activities in Plus2