How to Resolve the "Unable to Purchase This Product for This Time Band or Price Level" Error in Plus2
Applies to: Plus2
Problem
When booking a court or activity in Plus2, you may receive the error:
"Unable to purchase this product for this time band or price level."
This prevents users from completing their booking due to an issue with the product's configuration.
Resolution
Identify the Error Details
- Review the error message in Plus2. The line after the Member ID will identify the affected product, time band, and price level.
Example:Member ID: 1017047: Court 1 @ STAND/ADULT- Product: Court 1
- Time Band: STAND
- Price Level: ADULT
- Review the error message in Plus2. The line after the Member ID will identify the affected product, time band, and price level.
Open Product Configuration
- In Plus2, go to:
Configuration > Financial > Products > Products
- In Plus2, go to:
Find the Affected Product
- Search for and open the product mentioned in the error message (e.g. 'Court 1').
Check the Pricing Tab
- Select the Pricing tab.
- Locate the line that matches the affected Time Band and Price Level (e.g. "STAND" & "ADULT").
Enable Purchase Allowed
Check if the Purchase Allowed box is ticked for this line.
If not, tick the box and save your changes.
Users should now be able to book the court or activity.
Notes
- If the court belongs to an activity, enabling Purchase Allowed will also restore activity booking access.
- If the error only shows "/ADULT" and no Time Band, this usually means the calendar behind the pricing product is linked to a calendar with limited access. To resolve, change the calendar assigned to the product to STAND.
Related Articles:
- Configuring Activities in Plus2