# How to Access Gladstone Drive

HTML version: [How to Access Gladstone Drive](https://support.gladstonesoftware.cloud/plus2/how-to-access-gladstone-drive)

## Problem
You need to access shared Plus2 files and folders using Gladstone Drive, the web-based storage solution that replaces the previous M Drive functionality for Plus2 users on Azure Virtual Desktops (AVD).

## Resolution

1. **Ensure You Have Access**
   - Access to Gladstone Drive is not enabled by default. You must have confirmed access.
   - If you have not been granted access, ask your Plus2 administrator to log a request with Gladstone Support on your behalf.

2. **Gather Login Credentials**
   - You will need your @gladstone-leisurecloud.net username and password.

3. **Open the Gladstone Drive Login Page**
   - In your web browser, go to: [https://gladstone-drive.gs-signature.cloud/Logon.aspx](https://gladstone-drive.gs-signature.cloud/Logon.aspx)

4. **Log In**
   - Enter your username without the `@gladstone-leisurecloud.net` portion.
     - For example, if your full username is `jsmith@gladstone-leisurecloud.net`, enter `jsmith` only.
   - Enter your password.

5. **Access Your Files and Folders**
   - Once logged in, your Plus2 files and folders will be displayed.
   - You can:
     - Drag and drop files into the browser window to upload them.
     - Click "Download" to save files locally to your computer.

## Notes

- **Troubleshooting:**
  - If you cannot log in, ensure you are entering your username without the `@gladstone-leisurecloud.net` suffix and that your password is correct.
  - If you see an 'access denied' or permissions error, your account may not have been granted access yet. Contact your Plus2 administrator to request access.
  - If your files or folders are not visible, check with your Plus2 administrator to confirm your access has been provisioned. If issues persist, contact the Gladstone Customer Service team.
  - If drag and drop upload does not work, try using a different browser as this feature may not work in all web browsers or configurations.

- **Related Articles:**
  - [Windows App for Plus2 — Password Reset Guide](../access/windows-app-for-plus2-password-reset-guide.md)
  - [Setting Up a Password Recovery Method](../access/setting-up-a-password-recovery-method.md)
  - [Updating Your Password Recovery Method](../access/updating-your-password-recovery-method.md)
  - [Saving Files to Gladstone Drive from Plus2](saving-files-to-gladstone-drive-from-plus2.md)