Can't See a Class on Mobile Pro

Problem

When trying to view a class on Mobile Pro, the class does not appear in the listings.

Resolution

  1. Check Scope ID in Mobile Pro Cockpit

    1. Go to https://cockpit.mobilepro.uk.com/ and log in.
    2. Click on the Class Bookings Module.
    3. Under Edit Booking Module, locate the Scope ID section.
    4. Add the relevant ActivityGroupID for your sessions.
      • To add multiple Scope IDs, separate them with commas.
  2. Verify the Booking Search Duration in AWS

    1. Log in to the GMC.
    2. Go to Configuration Manager > Configuration > Advanced Web Services (incl. Mobile Pro).
    3. Select Booking Settings.
    4. Check the No. of Future Days Visible setting.
      • If this number is less than the number of days between today and when the class is scheduled, the class will not be visible.
  3. Ensure 'Bookings to Midnight' is Selected in AWS

    1. Log in to the GMC.
    2. Go to Configuration Manager > Configuration > Advanced Web Services (incl. Mobile Pro).
    3. Select Booking Settings.
    4. Tick the option 'Classes Visible to Midnight'.

Notes

If you have tried all the above steps and the class still does not appear, please contact Support for further assistance.

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