This article will guide you on how to resolve the cancel leave button being greyed out, and staff are unable to resolve this
You need to cancel a leave for a member, but the button is greyed out as shown below
This is due to the space already being accompanied by another user in the future, you can check future dates and you will see the class is still full and another user is now in the class.
You will not be able to cancel this leave now.
If you do need to perform this action, cancel the class earlier or now move the member to another course, perform the following steps
- Increase the class by 1
- The Cancel leave button will then be able to be used
- You can process the leave again with the correct date, or move the member to the relevant new course/class
- Decrease the class by 1 to take it back to the original maximum number