Information about the Gladstone Technogym integration
Technogym is a provider of gym equipment and a wellness app (MyWellness). This app tracks when you have been to the gym, what equipment you have used, and various other measurements and activities.
The Gladstone integration with Technogym automatically syncs changes to your members with Technogym meaning you only ever need to manage one source of truth for your member database.
When added, members will be automatically invited to use the MyWellness app, see their details added, and review their activity. If you’re using access control, when members use this to enter, it is shown in their MyWellness app.
Please contact your account manager, to discuss setting up the Technogym integration. This integration is only available for single database customers.
Which members are included in the integration sync?
There are two attributes that specify which members are synced with Technogym:
- Sites – which sites are using the integration and therefore have members that need to be synced.
- Sub Type Group(s) – if a member has a membership that is included in this specified group, they will be synced. If you do not currently have a group that includes all relevant memberships, you will need to create a new one for this integration.
If a member has both access to a specified site and a membership in the specified sub type group, they will be included in the sync to Technogym.
When configuring your integration, you will need to let the Gladstone team know which site(s) and sub type group(s) to include in your integration.
What information is sent to Technogym?
There are different types of information sent to Technogym depending on what action is taken in Gladstone and on-site.
If a member is added or updated in Gladstone, the following details will be sent:
- First & last name
- Date of birth
- Email address
- Gender
- Address
- Home phone
- Mobile phone
- Subscription ID
- Subscription expiry date
- Card ID (optional) – this allows the member to use the same RFID token to access the gym and the Technogym equipment.
If a member uses the access control at a gym, the date and time are sent to Technogym. Technogym can only record one visit per 3-hour period, so if a member enters twice in one period, it will only count one visit.
When a pay run happens, either on a set date for DD membership or on payment day for RCP, the expiry of a recurring subscription will be updated, and this will reflect in Technogym. If a membership expiry date does not roll forward and the subscription expires, the member will be deactivated in Technogym.
If a member is purged from a customer’s account in Plus2, the member will be deleted from Technogym.
If the configuration for the Technogym integration (specified sites and sub type group) changes, members no longer meeting those conditions will stop being updated in Technogym. They remain active in MyWellness but their subscription will expire and they will no longer be 'live'.
When is information synced?
Due to technical limitations, we’re not able to sync changes immediately to their system, so, all updates are synced overnight. This includes:
- New member information.
- Updates to member profile information.
- Attendance data.
- Subscription expiries.
- Member purging.
Initial import
When the integration is first set up, or a new site added, there will be an initial import of members. The result of this will depend on whether you are already using Technogym and Gladstone separately at that site:
- Any members that exist in Gladstone but not in Technogym that are included in the integration will be added and sent a welcome email from MyWellness.
- Any members that exist in both systems and their information matches exactly will be matched and synced automatically.
- Any members that exist in both systems with the same email address but with other mis-matched information will be added as a possible duplicate and sent an email asking whether they want to merge these two records. The member can then merge the records to keep all their information in Technogym and be synced with Gladstone.
We would recommend advising the customer to let their members know ahead of time what to expect, why, and when.