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RCP Reverification FAQ

All your questions answered around the the RCP reverification

  1. What is RCP reverification?

    RCP reverification is the process that checks a member’s card is still valid, so their regular payments go through without disruption.

  2. Why are we rolling out the RCP reverification?

    Following advice from global partners for payment processing, we are introducing a one-off reverification of all RCP memberships. This reverification will allow us to introduce improved safeguards for your members and prevent the likelihood of future issues.

  3. How does a member reverify?

    Your members will need to log into their Account in Go, and from there, they will be prompted to re-verify their card details.

  4. How do I explain the reverification to my members?

    We provide a customisable email template which allows you to send a one-off email notification to members with details on how to re-verify. Full details can be found here.

  5. If a member doesn’t reverify, can we still collect their payment?

    Yes, we’ll still try to take the payment even if the card hasn’t been reverified. But we do strongly recommend that you encourage members to reverify to reduce the chance of failed payments.

  6. Are email notifications compulsory?

    It is in your best interest to communicate the reverification to members as this is your opportunity to reduce failed transactions.

  7. Who is responsible for sending the communications to members?

    You are responsible for contacting your members. Read our Knowledge Base article to find out more.

  8. What if a member never reverifies?

    If the member never reverifies, the card will eventually expire and payments will stop. Until then, we’ll keep taking payments as long as the bank allows it. When it’s flagged, the member just needs to log in and update their card to keep their membership going.