This process is completed by accessing Plus2 via Windows App or Remote Desktop App
Instructions for Remote Desktop (Instructions for Windows App is further down)
- Locate the icon on your desktop, a couple of examples of how this icon could look are shown below
- Click the 3 dots at the very top of the application and select Subscribe
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After first subscribing to the Remote Desktop App, you will be presented with the following box, click Next
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Click Sign In and enter the new info you have been supplied. You may need to click Use another account
- To keep the account secure for password resets, it's highly recommended that e-mail is used as a recovery method. On the screen displayed scroll to the bottom and click I want to set up a different method and click Email, enter an e-mail address you wish to use
- Where possible do not use a shared mailbox as this may compromise security of the account
- A code will now be sent to the chosen recovery method, enter this code, click Done and you will see the following
- The SSPR setup process has now been completed and you can now access the Gladstone systems
- It is highly recommended that you now change your password to one of your choosing by following https://kb.gladstonesoftware.com/knowledge/gladstone-cloud-self-service-password-reset-sspr-expired-and-forgot-password
Instructions for Windows App
- Locate the icon on your desktop, an example of how this icon could look is shown below
- Click Sign In and enter the new info you have been supplied. You may need to click Use another account
- A message will displayed, Let's keep your account secure, click Next and if asked to do so enter the new username supplied
- To keep the account secure for password resets, it's highly recommended that e-mail is used as a recovery method. On the screen displayed scroll to the bottom and click I want to set up a different method and click Email, enter an e-mail address you wish to use
- Where possible do not use a shared mailbox as this may compromise security of the account
- A code will now be sent to the chosen recovery method, enter this code, click Done and you will see the following
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The SSPR setup process has now been completed and you can now access the Gladstone systems
- It is highly recommended that you now change your password to one of your choosing by following https://kb.gladstonesoftware.com/knowledge/windows-app-password-reset-guide