This page will guide you in resetting your password if you have received a "password has expired" message, forgotten your password, or you wish to change it. This process is known as self-service password reset (aka SSPR)
Next Steps (Video)
If you wish to follow the steps in a video format, please go to the bottom of the page
Next Steps
It is not possible to reset your password via a pinned Plus2 icon that you may have on your desktop, it can only be done via the Remote Desktop icon, a couple of examples of how this icon could look are shown below
- Double-click the Remote Desktop icon
- Click the 3 dots at the very top of the application and select Subscribe
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- Your screen may look like below and have a green arrow covering the 3 dots. Where possible click the green arrow which will update the Remote Desktop software. If you are unable to do this please continue to click the 3 dots and select Subscribe
- Your screen may look like below and have a green arrow covering the 3 dots. Where possible click the green arrow which will update the Remote Desktop software. If you are unable to do this please continue to click the 3 dots and select Subscribe
- You must then select 'Use another account' (do not click on any other accounts)
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Enter your username and select Next
- Select Forgotten my password
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Enter the username and characters displayed on screen (characters are NOT case sensitive)
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If you get the following message on-screen, you have not setup SSPR and are unable to reset your password or un-lock your account.
If this is the case please log a case with Gladstone Support either via the portal, or give us a call. We will then assist you and setup SSPR. For this, you will need to provide us with a method of securing your account. The most popular options are an e-mail address or a mobile phone number
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If you have setup SSPR previously, select I forgot my password
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You will now be prompted to enter the relevant information
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Once you have verified the account you will be asked to enter a new password
- A password complexity policy is in place which includes the following
- Minimum of 8 characters
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- 3 different types of symbols are required. These include numbers, 1 uppercase letter, 1 lowercase letter and a special character ($, #, % as examples)
- 3 different types of symbols are required. These include numbers, 1 uppercase letter, 1 lowercase letter and a special character ($, #, % as examples)
- If you do not meet this criteria you will receive the following message
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After you have setup a new password you will see the following, select click here and sign in using the new password
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You will now have access to Gladstone systems
Next Steps (Video)