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End of Support: GB Group Match Code

GBG Group is retiring support for its Matchcode service effective 31 December 2025. As Matchcode is integrated into Gladstone solutions, customers must transition to Loqate Capture+ by 30 September 2025 to ensure continued address validation functionality.

Overview

GBG Group has announced the retirement of its Matchcode service, used for address and bank code validation. Matchcode is currently integrated into Gladstone products, and its deprecation will impact validation workflows. This article outlines key dates, required actions, and next steps to avoid service disruption.

Communications Timeline

Gladstone has issued multiple communications to affected customers on behalf of GBG Group:

  • August 2024
  • July 2025
  • September 2025

Impact on Gladstone Customers

  • Matchcode will remain operational beyond 31 December 2025, but support from GBG Group will cease.
  • As a result, Gladstone cannot provide support for issues related to Matchcode after this date.
  • Customers may request Gladstone to disable the Matchcode integration by raising a support ticket.
  • Continued use of the unsupported Matchcode service may result in increased data validation errors.

Recommended Action: Transition to Loqate Capture+

To ensure continuity, customers using Matchcode via Gladstone solutions (e.g., Go or G360) are advised to switch to Loqate’s Capture+ service, which has been fully integrated as a replacement.

Three Steps to Complete the Transition

  1. Set up your Loqate account
    Contact Ben Mason at GBG (Ben.Mason@gbgplc.com) to confirm account status, initiate setup, and obtain API keys for both Go and G360.
  2. Implement Capture+ using the Gladstone setup guide
    Use Gladstone’s implementation guide to integrate Loqate Capture+ into your environment.
  3. Complete the transition by 30 September 2025
    Ensure your Loqate integration is fully operational by this date to maintain uninterrupted validation services.

Further Information

For additional guidance and setup documentation, visit:
https://marketplace.gladstonesoftware.com/gbg-group-matchcode-retiring

Key Takeaways

  • GBG Group will end support for Matchcode on 31 December 2025.
  • Matchcode is integrated into Gladstone systems but will not be supported by either GBG or Gladstone beyond that date.
  • Customers are advised to transition to Loqate Capture+ by 30 September 2025 to avoid validation issues.
  • Support tickets can be submitted to disable Matchcode post-retirement.