# Usage Memberships

HTML version: [Usage Memberships](https://support.gladstonesoftware.cloud/kb/usage-memberships)

## Problem
You need to set up and manage usage memberships ([usage subscriptions](../guides/glossary.md)) that allow members to book a limited number of sessions over a specified period (for example, a 10-pack of yoga classes). This includes configuring the membership, relevant products and activities, and helping your members understand how to use and track their usage.

## Resolution

### 1. Set Up a Usage Membership

There are three main steps: create a product, create a membership, and configure the membership tags. The first two are done in [Plus2](../guides/glossary.md), the previous-generation management system; the third is done in [GO Operator](../guides/glossary.md), the staff-facing web application.

#### a. Create a Product

1. Open Plus2.
2. Go to **Configuration > Financial > Products**.
3. Create a new product and fill in the details as usual.
   - Alternatively, select an existing product and use **Save As** to copy and modify it for your needs.
4. Set the **Usage** value to 1 (or to the number of usages that should be deducted per session booking).
5. Save your changes.

#### b. Create a Membership

1. In Plus2, go to **Configuration > Subscriptions > Subscription Types**.
2. Create a new subscription and fill in the required details.
   - Or, select an existing subscription and use **Save As** to copy it.
3. Under the **Creation / Renewal** tab:
   - Set the duration (e.g., annual, 1 week, 6 months).
   - Set the **Max. Usage** to the allowed number of sessions for this membership.
4. In the **Product List** tab, add the usage product you created earlier.
5. Save your changes.

#### c. Configure the Membership Tags

1. Open Operator.
2. Go to **Configuration > Memberships > Membership Types** and select the membership you set up above.
3. Set the appropriate tags in all necessary categories.
   - You may need to create a new tag specifically for usage memberships or passes.
4. Save your changes.

### 2. Set Up a Usage Activity

1. In Plus2, go to **Configuration > Bookings > Activities or Reservations**.
2. Select an existing activity or create a new one. Fill in the details as usual.
3. On the **Subscriptions** tab, add the usage subscription created earlier.
4. Save your changes.

### 3. Member Experience

- **Purchasing a Membership**
  - Purchasing a usage membership works the same as any other one-off membership.
  - Ensure the name, description, and tags clearly inform the member of the membership details.
- **Making a Usage Booking**
  - When booking a usage activity with a usage membership, the member will be told how many usages the booking will take, and this information is also confirmed after booking.
- **Reviewing Remaining Sessions**
  - Members can view how many sessions they have left in their membership by checking the memberships tab in their account.

## Notes

- Usage memberships require correct tag configuration in Operator for purchase via Go Join.
- Make sure to include all essential membership details in the name and description so members understand what they are purchasing.
- Tag set-up and mapping: [Setting Up Go Join Tag Groups and Mapping Memberships](../gooperator/gladstone-go-join-tag-groups-buttons-and-membership-mapping.md).