MobilePro: App Login Configuration Guide

Problem

You need to configure the login page of your MobilePro app (Gladstone's consumer-facing mobile app) using the MobilePro Cockpit. This may include setting up instructions, adding a self-registration button for casual users, and supporting migration from Member ID & PIN to Email and Secure Password logins.

Resolution

1. Access Login Settings in the Cockpit

   1. Select Account in the top-right corner of the Cockpit.
   2. Select Login Settings.

2. Configure Available Settings

   1. Login Instructions
      • Enter custom text to display on the login page.
      • Use this to communicate important information or changes to users (e.g., if migrating from Member ID & PIN to Email and Secure Password).
   2. Custom Button
      • Add a button to the login page that links to an external URL.
      • This can direct users to a page where they can verify or set their Email and Secure Password.
   3. Register / Join Now Button
      • Add a self-registration option to the login page for new or casual users.
      • This replaces the legacy 'Register Link' setting and supports onboarding of users, such as those discovering the app through social media.

3. Using Login Settings During Migration

   1. Set Login Instructions to explain login changes to users (for example, that they now need to log in with their email address and a secure password).
   2. Use the Custom Button to link users to a web page for checking or setting their Email and Secure Password.
   3. Most password-change journeys include:
      • An email verification step, where a confirmation email is sent and the user verifies their address.
      • A password-setting landing page, where the user creates a new secure password.

Notes

• Gladstone can provide a deep-link URL that returns users directly to the app login page after they complete their password change journey. To request this URL, raise a case with Gladstone Support: see Raising a support case.
• The login method (Member ID/PIN vs Email/Secure Password) is not controlled in the MobilePro Cockpit. It is set in Plus2 or Gladstone360. To change the active login type, raise a case with Gladstone Support: see Raising a support case.
• For more information, see the related article MobilePro: App Log In for End Users.

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