Gladstone360 PED Integration Required Software Versions
Problem
You may experience issues when trying to integrate Gladstone360 (G360) with Verifone V200c or V240m PED (Pin Entry Device) devices if incorrect software or hardware versions are used. This can result in unreliable or unsuccessful PED integration.
Resolution
To ensure successful and reliable integration between Gladstone360 and Verifone V200c or V240m PEDs, the following software and configuration combinations are required:
Check your Gladstone360 POS version and PED software version:
- POS version must be 4.16.0 or higher.
- PED (Verifone) software must be 2.10.0.22 or higher.
Ensure correct PED setting for 'Print Always Customer Receipt':
- This setting can be either Enabled or Disabled.
- Integration will work reliably with either option if the correct POS and PED software versions are in place.
Compatibility Matrix:
G360 POS Version PED Software Version PED 'Print Always Customer Receipt' Can be Reliably Integrated? 4.16.0 2.10.0.22 or higher Disabled YES 4.16.0 2.10.0.22 or higher Enabled YES 4.16.0 less than 2.10.0.22 Enabled or Disabled NO — PED software needs updating less than 4.16.0 2.10.0.22 or higher Enabled or Disabled NO — POS version needs updating
Notes
- Any Verifone V200c or V240m PED running Verifone software lower than 2.10.0.22 must be updated.
- Any Gladstone360 POS version lower than 4.16.0 will not reliably integrate with Verifone V200c or V240m PEDs; devices may work intermittently but not reliably.
- Related: Setting Up and Configuring Verifone PTS5 PED (V200C and V240M).