Client Mugshot Installation, Configuration, and Diagnostic Tips

Problem

Users may need guidance on installing, configuring, and testing the Thin Client version of Client Mugshot for use with the MemberWebservice API, as well as troubleshooting its setup.

Resolution

Download the Client Mugshot Software and Documentation
- Go to https://www.gladstonesoftware.com/software_downloads to download the installer and related documentation.
Post-Installation Configuration
- Locate the file Gladstone.Leisure.ClientMugshot.exe.config in the installation directory.
- Open this file in a text editor.
- Find the line:
```
<security mode="None">
```
- Replace it with:
```
<security mode="Transport">
```
- Save the file.
- Relaunch Client Mugshot for the changes to take effect.
Manually Testing Client Mugshot Outside of Plus2
- Close Client Mugshot so it is not running.
- Open Windows Notepad.
- Type or copy-paste the following text (replace 12345678 with a relevant Member ID):
```
MRM.plus2 Mugshot Member 12345678
```
  Note: This text is case sensitive. Check all capitalisation and spacing carefully.
- Leave Notepad open on the screen. You do not need to save the file.
- Run Client Mugshot. It will appear in the system tray.
- In Notepad, highlight all the text and copy it (Ctrl+A then Ctrl+C).
- Client Mugshot should automatically launch on the screen, the camera will turn on to show a moving image, and the Member ID will display at the top of the frame.
- Click Take Picture to save the photo.
- To verify, view the photo in Plus2 by searching for the record using the Member ID you entered.

Notes

Ensure you make the configuration file changes after installation to enable correct connectivity.
The manual test process allows verification of Client Mugshot functionality without needing to run Plus2.
Text formatting in Notepad must be exact for the test trigger to work.

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