# Adding and Managing Staff Users in Go Operator

HTML version: [Adding and Managing Staff Users in Go Operator](https://support.gladstonesoftware.cloud/kb/adding-users-in-go-operator-for-plus2-and-gladstone360)

## Problem
You need to create staff logins in Go Operator so staff can use Plus2, Gladstone360 and Operator, and to reset passwords, unlock accounts and remove access for leavers.

## Resolution

1. **Create the user**
   - Go to `Operator > Configuration > Users` and select **+**.
   - Enter the login ID, password, display name, site group and preferred site, then save the new user record.

2. **Reset a password (if needed)**
   - Use **Change password**.

3. **Unlock an account (if needed)**
   - Three failed logins lock an account (shown by a black padlock). Use the slider to unlock it.

4. **Remove access for leavers**
   - Lock the account or remove its roles rather than deleting the user. Locking blocks every product.

5. **Assign roles in GMC**
   - Roles and permissions, including the Operator roles for Centre Management and Block Bookings, are assigned in GMC `Security Configuration > Permissions`. Give each user one role per area.

## Notes

- Plus2, Gladstone360 and Operator share **one user list**, so a user created in Operator can be used to access Plus2 and Gladstone360.
- There is a video that demonstrates setting up new users in Go Operator.
- The Operator roles for Centre Management and Block Bookings are described in [Block Bookings in Go Operator (Centre Management)](../gooperator/block-bookings-in-go-operator-centre-management.md).
- Related: [Gladstone Go Operator Configuration Overview](../gooperator/gladstone-go-operator-configuration-and-cross-product-impact.md); [SSO (SAML / Microsoft Entra) for Go Operator](../gooperator/sso-saml-microsoft-entra-for-go-operator.md).