Adding and Managing Staff Users in Go Operator

Problem

You need to create staff logins in Go Operator so staff can use Plus2, Gladstone360 and Operator, and to reset passwords, unlock accounts and remove access for leavers.

Resolution

1. Create the user

   • Go to Operator > Configuration > Users and select +.
   • Enter the login ID, password, display name, site group and preferred site, then save the new user record.

2. Reset a password (if needed)

   • Use Change password.

3. Unlock an account (if needed)

   • Three failed logins lock an account (shown by a black padlock). Use the slider to unlock it.

4. Remove access for leavers

   • Lock the account or remove its roles rather than deleting the user. Locking blocks every product.

5. Assign roles in GMC

   • Roles and permissions, including the Operator roles for Centre Management and Block Bookings, are assigned in GMC Security Configuration > Permissions. Give each user one role per area.

Notes

• Plus2, Gladstone360 and Operator share one user list, so a user created in Operator can be used to access Plus2 and Gladstone360.
• There is a video that demonstrates setting up new users in Go Operator.
• The Operator roles for Centre Management and Block Bookings are described in Block Bookings in Go Operator (Centre Management).
• Related: Gladstone Go Operator Configuration Overview; SSO (SAML / Microsoft Entra) for Go Operator.

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