# Setting Up and Configuring Verifone PTS5 PED (V200C and V240M)

HTML version: [Setting Up and Configuring Verifone PTS5 PED (V200C and V240M)](https://support.gladstonesoftware.cloud/hardware/setting-up-and-configuring-verifone-pts5-ped-v200c-and-v240m)

## Problem
You need to set up and configure a Verifone PTS5 PED device (V200C or V240M) for use at a Point of Sale (POS). This includes applying network and device settings so the PED works correctly and communicates with payment processing services.

## Resolution

### 1. Hardware Overview
There are two versions of Verifone PTS5 PED devices used at POS:
- **V200C** — Fixed device
- **V240M** — Mobile device

### 2. Prerequisites
Before configuration, ensure the following:
- Required by your IT/Network Security Team:
    - Network config details: IP address, Subnet mask, Gateway address, Primary DNS, Secondary DNS (optional), and Wi-Fi network credentials (for V240M).
    - Firewall rules allowing:
        - Outbound access to `91.207.36.31` on port `29006`
        - DNS resolution to `vhq2.vfims.com` at `https://vhq2.vfims.com/MessagingServer/MessageHandler.asmx`
        - Ports `25000` and `25001` open between the POS PC and the PED
    - Access to Verifone reporting portal: `https://reports.paywareocius.com/` (provided by Verifone Support)
    - Hardware service on the PC requires access to `https://logs.logdna.com/logs/*` (for Gladstone logging)
    - Remote access available for Gladstone engineers (WebEx or TeamViewer; Microsoft Teams is not supported)
- Hardware required: power cable, ethernet cable, and ethernet port for each V200C device

### V200C Initial Setup

#### DHCP and Auto-Start Settings

1. Press `*` to wake the device.
2. Press `*` again to enter menu options.
3. Select **Supervisor** from the menu.
4. Enter password `12345` and press the green button.
5. Select **Communication**.
6. Scroll down using the navigation button and select **More**.
7. Select **Configuration**.
8. Select **Network Interface**.
9. Select **LAN**.
    - Ensure **Auto-Start** is set to **Yes**.
10. Select **IPv4**.
11. Enable or disable **DHCP** as required (DHCP should usually be off; use static settings).
12. Press the left navigation button to go back.
13. Select the small button below **Save** on-screen, then select **OK**.
14. If prompted with "Apply Settings on Interface," select **Yes** (may take a few minutes).
15. Go back and check that DHCP is set to **No** to confirm the changes.

#### Setting IP Network Config

1. Press `*` to wake the device.
2. Press `*` to enter menu options.
3. Select **Supervisor**.
4. Enter password `12345` and press the green tick.
5. Select **Communication**.
6. Scroll down and select **More**.
7. Select **Configuration**.
8. Select **Network Interface**.
9. Select **LAN**.
10. Select **IPv4**.
11. Set network values as follows, pressing **OK** after each entry:
    - **IP Address**
    - **Subnet Mask**
    - **Gateway IP Address**
    - **DNS 1**
    - **DNS 2** (optional)
12. Press the left navigation button to return, then click **Save** and **OK**.
13. If prompted, select **Yes** to apply settings.
14. Confirm settings by returning to **LAN > IPv4** and checking values.

#### POS Mode Setting

There are two POS modes:
- **POS mode enabled:** Integrates with Gladstone software (requires correct software and config).
- **POS mode disabled:** Allows manual transactions; not integrated with Gladstone.

**To change POS mode:**
1. Press `*` to wake the device.
2. Press `*` to enter menu options.
3. Select **Configuration** from the menu.
4. Enter password `12345` and press green tick.
5. Press `2` (POS).
6. Press `4` (Enable/Disable POS).
7. Make sure the device is in the desired mode.

#### Testing Access to Verifone

1. Set PED mode to **POS mode disabled**.
2. Use site-specific login info from Verifone portal (`https://reports.paywareocius.com/`).
3. Log on and confirm you can connect without errors shown on the PED.

### V240M Initial Setup

#### Connecting to Wi-Fi Network

1. Press **Enter (O)** to wake up the device.
2. Press **Enter (O)** to access menu options.
3. Select `3` (**Supervisor**).
4. Enter password `12345` and press green tick.
5. Select **Communication**.
6. Select **WIFI**.
7. Select **Configuration**.
8. Select **Wifi Scan** (bottom of the screen).
9. Choose the required Wi-Fi network.
10. Select **Add**.
11. Select **Pre-Shared-Key (PSK)**.
12. Enter the network key and press **OK**.
13. Press **Save** and **OK** once added.
14. Select **Yes** to apply settings on the interface.

#### DHCP and Auto-Start Settings (V240M)

1. Press `*` to wake the device.
2. Press `*` to enter menu options.
3. Select **Supervisor** from the menu.
4. Enter password `12345` and press green tick.
5. Select **Communication**.
6. Scroll down and select **More**.
7. Select **Configuration**.
8. Select **Network Interface**.
9. Select **LAN**.
    - Ensure **Auto-Start** is set to **Yes**.
10. Select **IPv4**.
    - Set **DHCP** to **No**.
11. Press the back navigation key, then press **Save** and **OK**.
12. If prompted, select **Yes** to apply settings (may take a few minutes).
13. Confirm **DHCP** is set to **No** on return.
14. In the Wi-Fi menu, press **Status** to view all entered settings.

## Notes
- There are no references to steps required specifically from a Gladstone software perspective in this process.
- Contact your IT/Network Security Team for configuration details and prerequisites.
- Verifone reporting portal access is managed by Verifone, not Gladstone.
- Remote support requires third-party tools like WebEx or TeamViewer (not Microsoft Teams).
- For all hardware and network configuration, coordinate closely with your internal IT team.