Setting Up and Configuring Verifone PTS5 PED (V200C and V240M)

Problem

You need to set up and configure a Verifone PTS5 PED device (V200C or V240M) for use at a Point of Sale (POS). This includes applying network and device settings so the PED works correctly and communicates with payment processing services.

Resolution

1. Hardware Overview

There are two versions of Verifone PTS5 PED devices used at POS:

• V200C — Fixed device
• V240M — Mobile device

2. Prerequisites

Before configuration, ensure the following:

• Required by your IT/Network Security Team:
  • Network config details: IP address, Subnet mask, Gateway address, Primary DNS, Secondary DNS (optional), and Wi-Fi network credentials (for V240M).
  • Firewall rules allowing:
    • Outbound access to 91.207.36.31 on port 29006
    • DNS resolution to vhq2.vfims.com at https://vhq2.vfims.com/MessagingServer/MessageHandler.asmx
    • Ports 25000 and 25001 open between the POS PC and the PED
  • Access to Verifone reporting portal: https://reports.paywareocius.com/ (provided by Verifone Support)
  • Hardware service on the PC requires access to https://logs.logdna.com/logs/* (for Gladstone logging)
  • Remote access available for Gladstone engineers (WebEx or TeamViewer; Microsoft Teams is not supported)
• Hardware required: power cable, ethernet cable, and ethernet port for each V200C device

V200C Initial Setup

DHCP and Auto-Start Settings

1. Press * to wake the device.
2. Press * again to enter menu options.
3. Select Supervisor from the menu.
4. Enter password 12345 and press the green button.
5. Select Communication.
6. Scroll down using the navigation button and select More.
7. Select Configuration.
8. Select Network Interface.
9. Select LAN.
   • Ensure Auto-Start is set to Yes.
10. Select IPv4.
11. Enable or disable DHCP as required (DHCP should usually be off; use static settings).
12. Press the left navigation button to go back.
13. Select the small button below Save on-screen, then select OK.
14. If prompted with "Apply Settings on Interface," select Yes (may take a few minutes).
15. Go back and check that DHCP is set to No to confirm the changes.

Setting IP Network Config

1. Press * to wake the device.
2. Press * to enter menu options.
3. Select Supervisor.
4. Enter password 12345 and press the green tick.
5. Select Communication.
6. Scroll down and select More.
7. Select Configuration.
8. Select Network Interface.
9. Select LAN.
10. Select IPv4.
11. Set network values as follows, pressing OK after each entry:
    • IP Address
    • Subnet Mask
    • Gateway IP Address
    • DNS 1
    • DNS 2 (optional)
12. Press the left navigation button to return, then click Save and OK.
13. If prompted, select Yes to apply settings.
14. Confirm settings by returning to LAN > IPv4 and checking values.

POS Mode Setting

There are two POS modes:

• POS mode enabled: Integrates with Gladstone software (requires correct software and config).
• POS mode disabled: Allows manual transactions; not integrated with Gladstone.

To change POS mode:

1. Press * to wake the device.
2. Press * to enter menu options.
3. Select Configuration from the menu.
4. Enter password 12345 and press green tick.
5. Press 2 (POS).
6. Press 4 (Enable/Disable POS).
7. Make sure the device is in the desired mode.

Testing Access to Verifone

1. Set PED mode to POS mode disabled.
2. Use site-specific login info from Verifone portal (https://reports.paywareocius.com/).
3. Log on and confirm you can connect without errors shown on the PED.

V240M Initial Setup

Connecting to Wi-Fi Network

1. Press Enter (O) to wake up the device.
2. Press Enter (O) to access menu options.
3. Select 3 (Supervisor).
4. Enter password 12345 and press green tick.
5. Select Communication.
6. Select WIFI.
7. Select Configuration.
8. Select Wifi Scan (bottom of the screen).
9. Choose the required Wi-Fi network.
10. Select Add.
11. Select Pre-Shared-Key (PSK).
12. Enter the network key and press OK.
13. Press Save and OK once added.
14. Select Yes to apply settings on the interface.

DHCP and Auto-Start Settings (V240M)

1. Press * to wake the device.
2. Press * to enter menu options.
3. Select Supervisor from the menu.
4. Enter password 12345 and press green tick.
5. Select Communication.
6. Scroll down and select More.
7. Select Configuration.
8. Select Network Interface.
9. Select LAN.
   • Ensure Auto-Start is set to Yes.
10. Select IPv4.
    • Set DHCP to No.
11. Press the back navigation key, then press Save and OK.
12. If prompted, select Yes to apply settings (may take a few minutes).
13. Confirm DHCP is set to No on return.
14. In the Wi-Fi menu, press Status to view all entered settings.

Notes

• There are no references to steps required specifically from a Gladstone software perspective in this process.
• Contact your IT/Network Security Team for configuration details and prerequisites.
• Verifone reporting portal access is managed by Verifone, not Gladstone.
• Remote support requires third-party tools like WebEx or TeamViewer (not Microsoft Teams).
• For all hardware and network configuration, coordinate closely with your internal IT team.

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