Plus2: Till Drawer Configuration
Problem
The till drawer does not open as expected when using Plus2. This is often due to issues with the printer driver configuration rather than with Plus2 itself.
Resolution
Install Printer Drivers
- Ensure the printer drivers are installed on the local computer that the printer is connected to.
- If you are using a remote session (such as connecting to a server), install the printer drivers on the server as well.
Configure the Printer Driver
- Open the Control Panel and go to View Devices and Printers.
- Right-click on your Epson TM-T88 printer and select Printing preferences.
Set Cash Drawer Options
- On the Printing Preferences page, select Document Settings > Cash Drawer.
- Set both options to either Open before printing or Open after printing as desired.
- Click Apply and close the driver options.
Test the Till Drawer
- In Control Panel > Devices and Printers, right-click your Epson TM-T88 printer and select Printer properties.
- In the Printer Properties window, select Print Test Page. This will send a test print to the printer and should also open the till drawer.
Set Up in Plus2
- Configure Plus2 to use the printer with the till drawer.
Notes
- If you encounter further issues with the till drawer, refer to the Printer Drivers Guide for troubleshooting.
- Hardware configuration related to printers and till drawers should be completed by your site or IT department.