Installing and Connecting the Gladstone360 Hardware Service

Applies to: Gladstone360

Problem

You need to install and configure the Gladstone360 Hardware Service on a new PC to allow Gladstone360 to communicate with local devices, such as receipt printers and scanners, from the POS module.

Resolution

1. Prepare the PC

   1. Create a folder called MRM Software in C:\Program Files (x86).
   2. Update the folder’s security permissions:
      • Right-click the folder and select Properties.
      • Go to the Security tab and click Edit.
      • Click Add and search for Everyone.
      • Assign Full Control permission and save.

2. Download the Hardware Service

   1. Log in to Gladstone360 and open the POS module.
   2. Select Download hardware service.
   3. Choose your site and enter a name for the service.
      Note: The PC name is added automatically.
   4. Select Start Download and wait for the download to complete.

3. Install the Software

   1. Go to your Downloads folder.
   2. Run POS.ServiceInstaller.msi.
   3. If prompted with a security warning, select More info and then Run anyway.
   4. Confirm installation when prompted.
   5. If installation fails:
      • Run Command Prompt as administrator.
      • Navigate to your Downloads folder.
      • Run the following command:
        msiexec.exe /i POS.ServiceInstaller.msi /l*v install.txt

4. Connect to the Service

   1. Return to the Gladstone360 home page.
   2. Open the POS module.
   3. Select your site.
   4. Choose your hardware service from the dropdown menu.

5. Tablet Setup (Optional)

   • Non-Windows tablets cannot run the service directly.
   • Install the service on another PC, and enable Portable Device during setup.
   • Ensure the host PC remains powered on.

6. Upgrading the Hardware Service

   • When a new version is available, you’ll be prompted in Gladstone360 to update.
   • You can also update from Settings > PC Settings > Update Hardware Service.

Notes

Troubleshooting:

• Download blocked in Chrome:
  • Select Allow in the Chrome download prompt.
• Download blocked in Edge:
  • Select Allow on the left when prompted, then click the download icon on the right.
  • Hover over POS.ServiceInstaller.msi, select the ellipsis (...), then Keep.
  • Select Show More > Keep Anyway.
• Unable to download the service:
  • Check user permissions and confirm required URLs are whitelisted by IT.
• Installation fails:
  • Ensure local admin rights and no duplicate filenames.
• Service not visible in POS:
  • Ensure you have selected the correct site and that the service is running in Windows Services.

Related Articles:

• Installing a Hardware Service (Video Article)

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