How to Verify a Transaction in the Verifone Central Portal
Problem
You need to confirm whether a transaction in the Verifone Central portal is a sale or a refund, and review associated customer and card details. This process is useful for reviewing recent payments or investigating transaction activity.
Resolution
Log in to the Verifone Central Portal
- Go to the Verifone portal (e.g., https://emea.test.verifone.cloud) and log in using your credentials.
Open the Transaction List
- Hover over the Commerce menu.
- Select Orders/Transactions.
Locate the Transaction
- Find the transaction you want to verify. You can use the Created Time column to assist in your search.
- Click the transaction row to open the side panel.
Review Customer Information
- In the side panel, select the Customer tab.
- Review customer details, such as the masked card number and expiry date.
Review Transaction Details
- In the side panel, select the Details tab.
- Check the transaction type shown (e.g., Sale or Refund).
Notes
- You must have a valid login to access the Verifone Central portal.
- Related topics:
- How to Configure Verifone Android PEDs in G360
- How to configure Verifone Settings in G360
- How to Process Customer Present Payments Using Verifone Android PED
- How to Process Customer Not Present Payments Using Verifone Android PED
- How to Process Refunds Using Verifone Android PED in G36
- How to Generate X and Z reports for Verifone Cloud PEDs in G360