# How to Process Refunds Using Verifone Android PED in G360

HTML version: [How to Process Refunds Using Verifone Android PED in G360](https://support.gladstonesoftware.cloud/hardware/how-to-process-refunds-using-verifone-android-ped-in-g360)

**Applies to:** G360 POS

## Problem
You need to issue a refund using the Verifone Android PED in G360, either for a Customer Present or Customer Not Present transaction. You want the refund to process successfully and appear as a Credit Note in G360.

## Resolution

### Prerequisites
1. Ensure you have permission to process refunds in G360.
2. Confirm your Android PED is configured as per the setup guide.

### Customer Present Refunds

1. Select the appropriate refund method on the PED: **Insert**, **Tap**, or **Swipe**.
2. Follow the instructions below based on the method selected:

   **a. Insert Card Refund Flow**
   - Insert the card into the PED.
   - The PED displays "Authorising - Keep card inserted."
   - If signature verification is required, the PED displays "Signature required - Please remove card."
   - The PED prompts the customer to enter a signature.
   - Staff member confirms or rejects the signature.
   - After approval, or if not required, the PED prompts for a customer receipt.

   **b. Tap Card Refund Flow**
   - Customer taps the card on the PED.
   - The PED displays an authorising or processing message.
   - After approval, the PED prompts for a customer receipt.

   **c. Swipe Card Refund Flow**
   - Customer swipes the card on the PED.
   - The PED displays "Authorising" or "Processing."
   - After approval, the PED prompts for a customer receipt.

### Customer Not Present Refunds

1. Select the appropriate refund method: **Manual**, **Mail Order**, or **Phone Order**.
2. Follow the relevant steps below:

   **a. Manual Refund Flow**
   - Select "Credit/Debit" on the PED.
   - Follow prompts to enter the card number.
   - Complete the refund.

   **b. Mail Order Refund Flow**
   - Follow prompts to enter the card number.
   - Complete the refund.

   **c. Phone Order Flow**
   - Follow prompts to enter the card number.
   - Complete the refund.

## Notes

- **How to check if the refund was successful:**  
  In G360, go to **Check-In > Sales** and find the most recent transaction. If successful, the type will be "Credit Note" with the refunded amount shown as a negative value in red.

- **If refund is not visible in G360:**  
  Ensure the transaction completed successfully on the PED and refresh the Sales screen.

- **If signature is declined:**  
  The refund will be rejected if staff selects "No" when prompted to confirm the signature.

- **Related articles:**  
  - How to Configure Verifone Android PEDs in G360  
  - How to Configure Verifone Settings in G360  
  - How to Process Customer Present Payments Using Verifone Android PED  
  - How to Process Customer Not Present Payments Using Verifone Android PED  
  - How to Verify a Transaction in the Verifone Portal  
  - How to Generate X and Z Reports for Verifone Cloud PEDs in G360