How to Process Customer Present Payments Using the Verifone Android PED

Applies to: G360 POS users, Front of house staff

Problem

Users need to process in-person card payments at the front desk using the Verifone Android PED in Gladstone360 POS and verify that the transaction has been completed.

Resolution

1. Add an item to the basket

   • In Gladstone360 POS, add the required payable item(s) to the basket.
   • Select Pay Now.

2. Select Customer Present

   • When all payment methods appear, select Customer Present and then select Pay.

3. Process the payment on the PED

   • A payment popup will appear in Gladstone360 POS / Check-in POS, indicating the transaction is being sent to the Verifone PED.
   • Once received by the PED, the device will display available card entry methods: Insert, Swipe, or Tap.
   • The customer can choose their preferred payment method.

4. Card entry methods

   • Insert Card:
     • PED displays Authorising - Keep card inserted.
     • If signature verification is required, PED displays Signature Required - Please Remove Card.
     • Customer enters their signature on the PED.
     • PED displays Please return this device to merchant.
     • Merchant chooses:
       • Yes, Approve if the signature matches and the transaction is approved.
       • No if the signature does not match, and the transaction is declined.
   • Tap Card:
     • Customer taps the card on the PED.
     • PED displays authorising/processing.
     • If approved, payment completes and displays Printing merchant receipt.
   • Swipe Card:
     • Customer swipes the card.
     • PED displays authorising/processing.
     • If approved, payment completes and displays Printing merchant receipt.

5. Verify the transaction in G360

   • To confirm the transaction was successful:
     • Go to Check-In > Sales in G360 POS.
     • Locate the most recent transaction.
     • The payment method should display Customer Present.

Notes

• Ensure the Verifone Android PED is configured according to your organisation’s guidelines before use.
• For device configuration or other transaction types, refer to these related articles:
  • How to Configure Verifone Android PEDs in G360
  • How to Configure Verifone Settings in G360
  • How to Process Customer Not Present Payments Using Verifone Android PED
  • How to Process Refunds Using Verifone Android PED in G360
  • How to Verify a Transaction in the Verifone Portal
  • How to Generate X and Z reports for Verifone Cloud PEDs in G360

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