# How to Process Customer Not Present Payments Using the Verifone Android PED

HTML version: [How to Process Customer Not Present Payments Using the Verifone Android PED](https://support.gladstonesoftware.cloud/hardware/how-to-process-customer-not-present-payments-using-the-verifone-android-ped)

**Applies to:** G360 POS users, Front of House staff

## Problem

You need to process a payment where the customer is not physically present (also called Keyed Transactions), by entering card details manually into the Verifone Android PED within Gladstone360 POS.

## Resolution

1. **Add Items to the Basket**
   - In Gladstone360 POS, add the required payable item(s) to the basket.
   - Select **Pay Now**.

2. **Select Customer Not Present Payment Option**
   - When presented with payment methods, choose **Customer Not Present**.
   - Then select **Pay**.

3. **Process the Payment on the Verifone PED**
   - A payment popup will appear in Gladstone360 POS or Check-in POS, indicating the transaction is being sent to the Verifone PED.
   - On the PED, select the required Customer Not Present option:
     - **Manual**
       - Select the Credit/Debit option.
       - Enter the card number and expiry date as prompted.
     - **Mail Order**
       - Enter the card number, expiry date, street address numerics, and postcode numerics.
       - Review the verification results on the PED.
       - When prompted, accept the transaction.
     - **Phone Order**
       - Follow the same steps as Mail Order: enter the card number, expiry date, street address numerics, and postcode numerics.
       - Review the verification results on the PED.
       - When prompted, accept the transaction.

4. **Verify the Transaction Was Successful**
   - In G360, navigate to **Check-In > Sales**.
   - Locate the most recent transaction row.
   - The payment method should display **Customer Not Present** to confirm success.

## Notes

- Ensure the Verifone Android PED is configured according to your organisation’s guidelines before attempting to process Customer Not Present transactions.

### Related Articles

- How to Configure Verifone Android PEDs in G360
- How to configure Verifone Settings in G360
- How to Process Refunds Using Verifone Android PED in G360
- How to Verify a Transaction in the Verifone Portal
- How to Generate X and Z reports for Verifone Cloud PEDs in G360