# Using SMS with Communication Jobs

HTML version: [Using SMS with Communication Jobs](https://support.gladstonesoftware.cloud/gooperator/using-sms-with-communication-jobs)

## Problem
You want Gladstone Go to send text messages to members, for example after a Direct Debit rejection, by activating SMS in Operator and adding it as a channel on a communication job.

## Resolution

1. **Activate SMS**
   - Log in to Operator.
   - Go to `Automation Portal > Dashboard` (or **Communication Jobs**).
   - Click **Activate SMS**.
   - Enter your **sender name**, the name members see texts from (**3 to 11 characters**).
   - Click **Confirm**.

2. **Add SMS to a job (example: DD rejection)**
   - Go to `Automation Portal > Communication Jobs`, create a new communication job and name it.
   - Choose a **DD Rejection** job type and click **Next**.
   - Choose a repeating frequency and tick **Email** and **SMS**.
   - Choose the email template and review the SMS text (per language, if you use more than one), then click **Next**.
   - Set the schedule and save.

3. **Send a test SMS**
   - From the Job Content page, select **Send test SMS**, enter the mobile number to send to and click **Send Test**.
   - Placeholders such as the member's name are not filled in on a test, because the test is not linked to a member profile. Test SMS uses SMS credits.

## Notes

- SMS is currently available for **DD rejection** jobs and **service** jobs.
- Your SMS account is created with some starter credits. Contact your Gladstone account manager to buy more. Credits are bought in bundles and last 12 months.
- Existing jobs can have SMS added as a channel once SMS is enabled.
- **If texts are not arriving**: check the job is running and has SMS ticked, and that you have credits left. Then contact Gladstone Support, who can check the SMS account and sending history.
- Related: [Business Rules and Communication Jobs in the Gladstone Go Automation Portal](the-automation-portal-and-sms-in-gladstone-go.md); [Gladstone Go and 360 Email Templates](gladstone-go-email-templates-and-communication-jobs.md); [Other Go Operator Settings: Single Site, SSO, Payments and Notifications](other-go-operator-settings-single-site-sso-and-notifications.md).