# Go Branding, Links and Contact Details in Operator

HTML version: [Go Branding, Links and Contact Details in Operator](https://support.gladstonesoftware.cloud/gooperator/go-branding-links-and-contact-details-in-operator)

## Problem
Administrators need Go Book and Go Join to look like the organisation, link to the right website and policy pages, and show customers the right help contacts.

## Resolution

1. **Supply theme colours**
   - Supply up to two main colours plus a tertiary (button) colour as hex codes (hex or RGB, solid or blend), usually matching the website. Gladstone creates a JSON theme file.
   - From each colour Go generates a palette of tints and chooses where to use each shade. Pale colours, and the lighter tints of mid colours (e.g. 90%), blend into Go's grey/white background, so text and buttons can disappear.
   - Use the darker brand colour as primary with the others as accents, or solid colours (e.g. blue headers and selectors, green solid buttons) instead of blends.

2. **Supply the logo**
   - The Go header banner is always white, so use a logo that shows on white. White or transparent backgrounds work best; round or oblong logos scale better than square ones.
   - Gladstone hosts the logo files: send PNG/JPEG, and send both light and dark versions if unsure.

3. **Set the images**
   - **Site finder image**: the background image on the site finder is a URL. Host images on your website (they can be hidden pages) and swap the URL to change it, e.g. seasonally.
   - **Background image**: one image for the whole organisation (not per site). A GIF works; an MP4 is untested.

4. **Set the organisation links and names**
   - **Tenant URL**: where clicking the logo on Go goes (usually the website home page or sport page). Update it if the website is rebranded.
   - **Operator trading name**: the organisation name shown on Go Book and Join.
   - **Default page**: usually Book, which links to login and join.
   - **Password reset destination**: usually already set.

5. **Link the policy pages**
   - Link **Privacy policy**, **terms and conditions** and **health commitment statement** to pages on your website; see [How to Add or Amend Terms and Conditions Including Health Commitment Statement](how-to-add-or-amend-terms-and-conditions-including-health-commitment-statement.md).

6. **Add analytics keys (if applicable)**
   - Add **Google Analytics / Facebook pixel** keys to collect visitor data; see [GladstoneGo: Google Analytics Integration](gladstonego-google-analytics-integration.md) and [GladstoneGo: Facebook (Meta) Pixel Integration](../goconsumer/gladstonego-facebook-meta-pixel-integration.md).

7. **Set the contact details**
   - There are two sets of help email and telephone fields: one for **Go Book** (booking queries) and one for **Go Join / account renewal** (membership and account queries). Go shows whichever fits the page the customer is on.
   - They can hold the same details or different ones; point each at the team that can act (e.g. bookings line for Go Book, membership team for Go Join). Choose monitored mailboxes.
   - **Email from name**: the display name on system emails (e.g. an abbreviation of the organisation's name, to keep it short).

8. **Save and check**
   - Save. After each theme change, check contrast, button states and the phone layout, and check both contact sets on the test site.

## Notes

- Theme changes need a new file uploaded by Gladstone, so they aren't instant.
- Go's dark mode doesn't change the email logo background.
- Password reset emails contain a link valid for **20 minutes**. Connect reads its password-reset destination from a different setting, so changing the Go one doesn't change Connect.
- The contact labels are easy to swap by mistake ("account renewal" is the Go Join/membership set).
- The sending address for system emails must be on Gladstone's Go sending domain, not the site's own domain.
- Per-site details (address, contact details, map location, facilities) shown on the Go Join site finder are set on each site: see [Updating Site Information, Facilities, and Amenities in GoJoin](../goconsumer/updating-site-information-facilities-and-amenities-in-gojoin.md).
- Related: [Go Join Joining Settings in Operator](go-join-joining-settings-in-operator.md); [Direct Debit Mandate Details and Bank Validation in Go Operator](direct-debit-mandate-details-and-bank-validation-in-go-operator.md).