GladstoneGo: Site-wide Notifications

Problem

You need to send a notification to all members with access to selected sites using GladstoneGo. Notifications can be sent via email, SMS, or push notification, depending on your setup.

Resolution

1. Create an Email Template (if sending via email)

   • Log into Operator.
   • Go to Automation Portal > Email Templates.
   • Click the "+" icon to create a new template.
   • Select Site Notification and click Confirm.
   • Click the cog icon to enter your Email Subject and Email Description.
   • Drag and drop content blocks from the left menu to build your email.

2. Create a Communication Job

   • Go to Automation Portal > Communication Jobs.
   • Click the "+" icon.
   • Enter a Name, select the Site Notification job type, and click Next.

3. Select Sites

   • Choose the sites whose members you want to notify.
   • You can select All Sites or expand groups to choose individual sites.
   • Selected sites will appear on the right-hand side.

4. Configure Messaging

   • Select the Frequency and Channels (email, SMS, push notification).
   • Enter your message content, or select the email template you created earlier.
   • Click Next.

5. Schedule and Send

   • Choose when the message should be sent.
   • Save the job.

Notes

• Push notifications are only available if the Go Mobile app is enabled.
• SMS credits are required to send SMS messages. Ensure you have sufficient credits.
• Troubleshooting:
  • If push notification is not available, check that the Go Mobile app is enabled.
  • If SMS is not sending, verify your SMS credits.
• Related: Business Rules and Communication Jobs in the Gladstone Go Automation Portal; Using SMS with Communication Jobs; Using Audience Builder; Audience Builder FAQ.

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