GladstoneGo: Membership Pre-sales

Problem

You want to sell memberships in Go Join ahead of your new site's opening date, or defer the start date for specific membership types.

Resolution

There are two options for managing membership pre-sales in Go Join:

1. Set a Site Opening Date

This option allows you to enable pre-sales for memberships at a site that is not yet open (or being refurbished). Payments are taken at purchase, but memberships only become active from the site opening date.

To set a Site Opening Date:

1. Log in to Operator.
2. Go to: Configuration > Centre Management > Site Management > Sites.
3. Assign an Opening Date to your site.
4. Set your site as 'Web visible' to allow memberships and bookings in Go Join and Go Book.
5. Save your changes.

Note: Making a site 'Web visible' means memberships and bookings can be made online for that site.

How this appears for members:

• On the site-finder page in Go Join, a message will inform users when the site will open.
• When a membership type is selected, a message will show the earliest possible start date.
• On the payment breakdown screen, the relevant start date and a message about it will be visible.
• For Direct Debit or Recurring Card Payment memberships, subsequent payments are based on the start date.

Allowing members to delay their start date:

• You can let members delay their start date beyond the site opening date, depending on your settings.
• Check or change this setting at: Configuration > Module > Configure > Max Start Date.
• For example, if set to 7 days, members can start up to 7 days after the opening date.

2. Set a Membership Earliest Start Date

This is useful if you’re launching a new membership type and want to allow early purchase before actual activation.

To set an Earliest Start Date for a membership type:

1. Log in to Operator.
2. Go to: Configuration > Member Management > Memberships > Membership Types.
3. Select the relevant membership type.
4. Assign an Earliest Start Date.
5. Save your changes.

How this appears for members:

• If a selected membership type has an Earliest Start Date, a message will inform them of the earliest start date.
• If no date is set for a membership type, no message is shown.
• On the payment breakdown screen, the relevant start date and an explanatory message will be shown.
• For Direct Debit or Recurring Card Payment memberships, subsequent payment dates are based on the selected start date.

Allowing further delays for membership start date:

• Members may be able to delay their start date beyond the Earliest Start Date, based on your settings.
• Check or change this at: Configuration > Module > Configure > Max Start Date.
• For example, if set to 7 days, members can delay the start up to 7 days after the earliest start date.

Notes

• If both a Site Opening Date and a Membership Earliest Start Date are set, the Membership Earliest Start Date takes priority.
• This setup provides flexibility to launch memberships independently from the site opening, or to defer certain memberships beyond site opening as required.
• Related: Setting Up Go Join Tag Groups and Mapping Memberships; Promo Codes (Discounts on Memberships).

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