Gladstone Go Operator Configuration Overview

Problem

You need to understand how Gladstone Go is configured in Operator, what each task depends on in Plus2, the GMC and GladstonePay, and which article covers each task.

Resolution

Operator is where you configure everything your customers see online: Go Join, Go Book, My Account, Go Mobile, Centre Management and the Automation Portal. Almost every task either depends on something built in Plus2 or the GMC, or changes what staff see in 360 and what is charged through GladstonePay. Each article below covers one task and what happens elsewhere when you change it. The individual Operator settings (cut-offs, Direct Debit details, age rules, translations, single sign-on and payment keys) are listed in Go Operator Configuration Settings: Overview.

1. Go Configuration Build Order Across Products

   • When you plan an implementation and need to know what is configured where, and in what order.

2. Setting Up Go Join Tag Groups and Mapping Memberships

   • When you set up the Go Join buttons and point each pathway at one Plus2 subscription.

3. Configuring User Fields for GoJoin and GoBook Sign-Up Forms

   • When you need extra questions on joining or booking, stored in Plus2 user fields.

4. Gladstone Go – Joining Online, Pay-as-You-Go and Eligibility Checks

   • When you decide how customers join online, buy without a membership, or prove eligibility.

5. Group, Junior and Linked Memberships in Gladstone Go

   • When one membership covers, or is paid for by, other people.

6. The Customer's Go Account in Gladstone Go

   • When you need to know what customers can see and do in their own account.

7. Promo Codes (Discounts on Memberships)

   • When you run a membership discount campaign online.

8. Moving Existing Members to a New Price Structure

   • When existing members need to move to new prices as Go is introduced.

9. Gladstone Go Book – Sites and Activity Display

   • When you choose which sites show and how sessions are grouped on Go Book.

10. Booking Clashes on Go Book

    • When customers cannot book, or join a waiting list, because of an overlapping booking.

11. Enabling Party Bookings in Go Book

    • When one person needs to book several places at different price levels.

12. Class Alert Lists and Push Notifications

    • When customers should be told that a space has opened on a full class.

13. Deep Links into Go Book and Go Join

    • When you need a link straight to a booking search, activity or membership.

14. Creating Booking Exceptions in Centre Management

    • When you need to block a resource on the booking sheet.

15. Block Bookings in Go Operator (Centre Management)

    • When you take a recurring booking for one customer and invoice it.

16. Gladstone Go and 360 Email Templates

    • When you edit customer emails and need to know whether Operator or the GMC sends them.

17. Business Rules and Communication Jobs in the Gladstone Go Automation Portal

    • When messages should send automatically on an action or a schedule.

18. Using SMS with Communication Jobs

    • When a communication job should send a text message.

19. Adding and Managing Staff Users in Go Operator

    • When you add, unlock or remove staff logins.

20. Testing Gladstone Go Before Go-Live

    • When you test the configuration, go live and monitor.

Notes

• Operator shares its data with Plus2 and 360, so a change in one product is visible in the others.
• How to log in, choose a site and find and save a setting is in Finding and Changing Settings in Go Operator.
• Changes made in Plus2 can take up to about 20 minutes to show in Go. If a change still doesn't show, clear your browser's site data (F12 > Application > Storage > Clear site data) and refresh. If it still doesn't show, contact Gladstone Support.
• Plus2 and GMC configuration are covered in Configuring Plus2: Overview and Cross-Product Impact and GMC / Gladstone 360: Configuration and Cross-Product Impact.

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