Finding and Changing Settings in Go Operator

Problem

Administrators need to find and change the Go Operator settings that control Go Book and Go Join, and check the effect safely, among roughly 130 mostly pre-populated settings.

Resolution

1. Choose the site

   • After logging in to Operator, choose the site (or area) you want to configure.

2. Open the settings

   • The main settings are under Configuration > Modules > Configure.
   • There are about 128–130 settings. Most are pre-populated; review the populated defaults rather than accepting them unchecked.

3. Find a setting

   • Use the search box to find a setting by name (e.g. type Book Look for the look-ahead period).
   • Filtering the list by group rather than by name makes it easier to navigate.

4. Change the value

   • In on/off settings, 0 = off, 1 = on (some use true/false).
   • Many settings have an All sites value as well as a value per site.

5. Save and check the customer journey

   • Save each group of settings, then check the effect in the customer-facing journey (test site first).

Notes

• Operator controls everything online: Go Book and Go Join behaviour, the buttons customers click, tags and emails.
• Operator and Plus2 work from the same data, so changes in either show in both. Keep doing most configuration in Plus2 until features move to Operator.
• Form profiles can be renamed (e.g. "Guest sign-up form" → "Go Join", "Guest booking form" → "Go Book") to make them clearer.
• In Plus2, F1 > Help opens a searchable library of Plus2 articles.
• If Operator hangs or keeps showing errors, refresh (F5), press F12 and clear site data/cookies, then log in again. Report persistent errors to support with screenshots.
• Related: Go Operator Configuration Settings: Overview.

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