Topping Up GoLearn Classes at Reception
Problem
Reception staff need to top up a member’s class sessions using GoLearn and complete the payment in Plus2 or G360 when the member has low or no remaining sessions.
Resolution
Find the member in GoLearn
- Search for the member in the Members section, or go to the relevant class in the Overview and select the member from the participant list.
Review remaining sessions
- Highlight the participant to view their details and check how many sessions they have left.
- Members needing immediate top-up will be highlighted in red.
Select Top Up
- Click Top up to view available top-up options for the member.
Choose a top-up option
- Select the preferred session package from the options shown and click Continue to add the charge to the basket.
Open the Sales tab in Gladstone360
- In G360, go to Check-in and select the Sales tab to find the unpaid transaction.
Add the sale to the basket
- Select Options and choose Add to Basket to prepare the transaction for payment.
Take payment
- Complete the payment using the customer’s preferred payment method.
Notes
- Transaction not visible in Sales tab: Make sure the top-up was added successfully in GoLearn and refresh the Sales tab if necessary.
- Top-up not cleared from GoLearn account: The transaction will clear after the system cron runs, typically every 20 minutes.
- A video version is available: Topping up GoLearn Classes at Reception.
- Related: How to Remove a Participant from a Class and Process Refunds in GoLearn; How to Book a Member Using Remaining Credits in GoLearn; How to Move Participants Between Classes in GoLearn.