# Resync a Member from Plus2 or Fix a Member's Age in GoLearn

HTML version: [Resync a Member from Plus2 or Fix a Member's Age in GoLearn](https://support.gladstonesoftware.cloud/golearn/resync-a-member-from-plus2-or-fix-a-members-age-in-golearn)

## Problem
Front of house staff and swim school administrators need to resync a member's details from [Plus2](../guides/glossary.md) into [GoLearn](../guides/glossary.md), and fix a resync that fails or a member's age that won't update.

## Resolution

### Resync a member

1. **Open the member in GoLearn**
   - In GoLearn, open the member.

2. **Resync**
   - Choose **Resync with Plus2**.

### Resync fails or age won't update

1. **Open the member's record**
   - Open the member's record in Plus2 or [Gladstone360](../guides/glossary.md).

2. **Clear the date of birth**
   - Clear the **date of birth** and save.

3. **Enter it again**
   - Enter the date of birth again and save.

4. **Resync in GoLearn**
   - In GoLearn, open the member and choose **Resync with Plus2**.

5. **Check the result**
   - Check the age has updated.

## Notes

- **Before you start:** you need access to the member's record in Plus2 or Gladstone360, and to the member in GoLearn. Members are resynced one at a time.
- Clearing and re-entering the date of birth fixes most cases where it was stored incorrectly.
- There's no bulk resync: members can only be resynced from Plus2 one at a time. You can submit a [feature enhancement request](https://hello.gladstonesoftware.com/feature-enhancement-request).
- Only Card IDs sync to GoLearn. If a parent needs to link an existing child in [HomePortal](../guides/glossary.md), add a Card ID under **Card & ID Tokens** on the member's Contact page first, then resync.
- **Troubleshooting:**
  - **Resync fails:** the date of birth is stored incorrectly. Clear and re-enter the date of birth, then resync.
  - **Age not updating in GoLearn:** the date of birth is stored incorrectly. Clear and re-enter the date of birth, then resync.
  - **Parent can't link a child after resync:** the child has no Card ID. Add a Card ID, then resync.
  - **Many members need resyncing:** there's no bulk resync. Raise a case if many members are affected.
- **Common questions:**
  - **Can we resync every member at once?** No. Resync is one member at a time. If many members are wrong, raise a case.
- **Contact Gladstone support** if the resync still fails after re-entering the date of birth, or if many members are affected: Gladstone support can correct them together. Include example member names and what's wrong (for example the age shown).
- Related: [Membership Not Syncing](membership-not-syncing.md), for a membership status that hasn't updated in GoLearn.