Resync a Member from Plus2 or Fix a Member's Age in GoLearn

Problem

Front of house staff and swim school administrators need to resync a member's details from Plus2 into GoLearn, and fix a resync that fails or a member's age that won't update.

Resolution

Resync a member

1. Open the member in GoLearn

   • In GoLearn, open the member.

2. Resync

   • Choose Resync with Plus2.

Resync fails or age won't update

1. Open the member's record

   • Open the member's record in Plus2 or Gladstone360.

2. Clear the date of birth

   • Clear the date of birth and save.

3. Enter it again

   • Enter the date of birth again and save.

4. Resync in GoLearn

   • In GoLearn, open the member and choose Resync with Plus2.

5. Check the result

   • Check the age has updated.

Notes

• Before you start: you need access to the member's record in Plus2 or Gladstone360, and to the member in GoLearn. Members are resynced one at a time.
• Clearing and re-entering the date of birth fixes most cases where it was stored incorrectly.
• There's no bulk resync: members can only be resynced from Plus2 one at a time. You can submit a feature enhancement request.
• Only Card IDs sync to GoLearn. If a parent needs to link an existing child in HomePortal, add a Card ID under Card & ID Tokens on the member's Contact page first, then resync.
• Troubleshooting:
  • Resync fails: the date of birth is stored incorrectly. Clear and re-enter the date of birth, then resync.
  • Age not updating in GoLearn: the date of birth is stored incorrectly. Clear and re-enter the date of birth, then resync.
  • Parent can't link a child after resync: the child has no Card ID. Add a Card ID, then resync.
  • Many members need resyncing: there's no bulk resync. Raise a case if many members are affected.
• Common questions:
  • Can we resync every member at once? No. Resync is one member at a time. If many members are wrong, raise a case.
• Contact Gladstone support if the resync still fails after re-entering the date of birth, or if many members are affected: Gladstone support can correct them together. Include example member names and what's wrong (for example the age shown).
• Related: Membership Not Syncing, for a membership status that hasn't updated in GoLearn.

This page as markdown · All pages · llms.txt