# Membership Not Syncing

HTML version: [Membership Not Syncing](https://support.gladstonesoftware.cloud/golearn/membership-not-syncing)

## Problem
A member's membership status in GoLearn is not updated or in sync with their status in Gladstone360 and Plus2. For example, a member who has cancelled their membership, or whose Direct Debit (DD) was rejected, does not appear on the **Plan Problems** screen and may still show as enrolled in classes they should not be attending.

## Resolution

1. **Find the member**
   - Log in to GoLearn.
   - Select **Members** from the left-hand pane.
   - Use the search box to find the member whose membership has not synced.
   - Click the **More** button to open that member's details.

2. **Resync the membership**
   - Click the **Resync with Plus2** button. This updates the membership status in GoLearn to match the information in Plus2 and Gladstone360.

3. **Check the result**
   - Check the **Membership** pane on the right-hand side. For a cancelled or rejected membership it should now show as **Expired**.

## Notes

- The following day, after the overnight synchronisation process, the member will correctly appear on the **Plan Problems** screen. See [How to Find Plan Problems and Their Reasons in Go Learn](../kb/how-to-find-plan-problems-and-their-reasons-in-go-learn.md).