Membership Not Syncing
Problem
A member's membership status in GoLearn is not updated or in sync with their status in Gladstone360 and Plus2. For example, a member who has cancelled their membership, or whose Direct Debit (DD) was rejected, does not appear on the Plan Problems screen and may still show as enrolled in classes they should not be attending.
Resolution
Find the member
- Log in to GoLearn.
- Select Members from the left-hand pane.
- Use the search box to find the member whose membership has not synced.
- Click the More button to open that member's details.
Resync the membership
- Click the Resync with Plus2 button. This updates the membership status in GoLearn to match the information in Plus2 and Gladstone360.
Check the result
- Check the Membership pane on the right-hand side. For a cancelled or rejected membership it should now show as Expired.
Notes
- The following day, after the overnight synchronisation process, the member will correctly appear on the Plan Problems screen. See How to Find Plan Problems and Their Reasons in Go Learn.