Make Courses, Levels and Classes Bookable on HomePortal

Problem

Swim school administrators need to open a whole course or selected classes to online booking in HomePortal, add or remove levels on a course, and know what HomePortal can't do.

Resolution

Make a whole course bookable online

1. Edit the course

   • In GoLearn, go to Settings > Courses and edit the course.

2. Allow HomePortal bookings

   • In the HomePortal section, tick Allow HomePortal bookings and payments.

Open or hide individual classes

1. Edit the class

   • On the Overview screen, edit the class.

2. Override the course setting

   • In the HomePortal section, tick Override HomePortal Booking.

3. Set online booking for the class

   • Set Enable HomePortal bookings on or off for that class.
   • To hide some classes when the course allows all, tick the override on those classes and leave online booking disabled.

Add or remove a level on a course

1. Edit the course

   • Go to Settings > Courses and edit the course.

2. Tick the new level

   • Tick the new level. It can then be added to classes and payment plans.

3. Untick levels you no longer run

   • Untick levels you no longer run to remove them from online booking and payment plans.

Remove a site from a course

1. Take the site's classes off

   • Make sure the site's classes are no longer live.

2. Remove the site

   • Go to Settings > Courses and remove the site from the course.

Notes

• Before you start: you need access to Settings > Courses and the Overview screen in GoLearn. The course needs a payment plan that shows a price online. See HomePortal Shows No Price or the Wrong Price.
• HomePortal must be enabled on the course for parents to see their child's class and progress when they log in.
• Going live with a new term is manual. You can't schedule bookings to open at a set time; update GoLearn when you want the term to go live. You can submit a feature enhancement request.
• Deep link filters for a course only appear once the course is live and ticked for Allow HomePortal bookings. Level information in deep links comes from the level descriptions in the scheme portal.
• Deep links into Online Joining to book a class aren't possible at the moment. You can submit a feature enhancement request.
• HomePortal has no date of birth or age restrictions. Add ages to class names or level descriptions so parents pick the right option. You can submit a feature enhancement request.
• Parents can't move their child between courses or sites in HomePortal. To stop members booking at a different site, set up separate payment plan memberships for each site.
• Troubleshooting:
  • Parent can't see their child's class or progress: HomePortal isn't enabled on the course. Enable HomePortal on the course.
  • A new level can't be added to classes or payment plans: the level isn't allowed on the course. Tick the level on the course in Settings > Courses.
  • Deep link filters don't show for a course: the course isn't live or isn't ticked for HomePortal bookings. Tick Allow HomePortal bookings and make the course live.
  • Members book at the wrong site: the payment plan membership covers several sites. Set up separate payment plan memberships per site.
• Common questions:
  • Can we hide some classes from online booking? Yes. Edit each class, tick Override HomePortal Booking and leave online booking disabled.
  • Can we set our new term to open online automatically? No. Going live is manual.
  • Can HomePortal stop older children booking a level? No. There are no age checks. Put the ages in class names or level descriptions.
• Contact Gladstone support if a course or class still doesn't appear on HomePortal after you've checked the course and class settings and the payment plan. Include the course, class (day and time) and a screenshot of what parents see.
• Related: HomePortal Shows No Price or the Wrong Price; How to Create a Continuous Course; How to Create a Fixed End Date Course; GoLearn Scheme Portal Overview.

This page as markdown · All pages · llms.txt