# How to Remove a Participant from a Class and Process Refunds in GoLearn

HTML version: [How to Remove a Participant from a Class and Process Refunds in GoLearn](https://support.gladstonesoftware.cloud/golearn/how-to-remove-a-participant-from-a-class-and-process-refunds-in-golearn)

## Problem
When a participant needs to be removed from a class in GoLearn—either immediately or at a future date—staff may also need to refund any remaining credits and, in the case of subscription payments, handle the cancellation of memberships. This article explains the steps involved in removing a participant, issuing refunds, and cancelling memberships where required.

## Resolution

### Removing a Participant from a Class

1. **Locate the Participant**
    - Go to the **Overview** or **Members** section in GoLearn.
    - Find the participant you want to remove.
2. **Open the Class**
    - Select the class to view the list of all participants.
3. **Select the Participant**
    - Click on the participant’s name to open their options.
4. **Choose Leave Option**
    - In the bottom right-hand corner, select the option to **Leave** the class.
5. **Set Leave Date**
    - Specify the leave details:
        - **When:** Choose immediately or a future date.
        - **Reason for Leaving:** Select from the predefined dropdown.
        - **Notes:** Add any additional information if required.
6. **Confirm the Action**
    - Click **OK** to complete the process.
    - The participant will be shown as leaving (L) and will no longer appear in future sessions.

**For participants paying through a membership/subscription:**  
Follow the above steps to remove them from the class. You do not need to refund credits but you **must** cancel the membership in Gladstone360.

### Refunding Remaining Credits

1. **Open Participant Account**
    - Click the participant’s name to access their account page.
2. **Go to Balance**
    - In the Finance section, select the **Zero Balance** option.
3. **Choose Credit Line**
    - Select the line item(s) you want to refund.
4. **Select Quantity**
    - Choose the number of sessions to refund. (The minimum and maximum will be displayed).
5. **Choose Refund Option**
    - Select **Refund** from the available options (Cancel, Refund, Write Off).
6. **Add to Basket in Gladstone360**
    - Open Gladstone360 and search for the member.
    - A negative Unpaid Sale will be visible on their account.
7. **Process Payment**
    - Select **Add to Basket** for the Unpaid Sale.
    - Go to the basket, select **Pay Now**, and refund using the appropriate method.

## Notes

- **Troubleshooting:**
    - If you made a mistake when removing a participant, use the **Cancel Leave** option to reverse the action.
    - If a member reports they are still being charged after leaving, ensure you have cancelled the subscription in Gladstone360.
- A video version is available: *How to Remove a Participant from a Class and Process Refunds in GoLearn*.
- Related: [Topping Up GoLearn Classes at Reception](topping-up-golearn-classes-at-reception.md); [How to Book a Member Using Remaining Credits in GoLearn](how-to-book-a-member-using-remaining-credits-in-golearn.md); [How to Move Participants Between Classes in GoLearn](how-to-move-participants-between-classes-in-golearn.md); [How to Register a Refund through GoLearn](how-to-register-a-refund-through-golearn.md) (standalone customers refunded outside GoLearn).
- If **Cancel Leave** is greyed out, see [Unable to Cancel a Leave](unable-to-cancel-a-leave.md).