# How to Register a Refund through GoLearn

HTML version: [How to Register a Refund through GoLearn](https://support.gladstonesoftware.cloud/golearn/how-to-register-a-refund-through-golearn)

## Problem
You have refunded a member outside of GoLearn and need to record that refund against their account, clearing the member's credit balance.

## Resolution

1. **Find the member**
   - Click **Members**.
   - Search for the member by their name or Card ID number and click **Search**. The member should now appear in the results.
   - Click the **More...** button next to their name.

2. **Check the credit balance**
   - Look at the **Finance** section of the member record. This shows the member's credit (for example, a credit of +20.00) that you are registering the refund for.

3. **Zero the balance**
   - Click the **Zero Balance** button.
   - The transaction page automatically registers the transaction as a **Refund** for the credit amount. Use this page to register how you have refunded the customer.

4. **Record how the refund was made**
   - Click the **Exact** button.
   - Click the means of payment used for the refund (for example **Cash**, **Cheque**, **Card**). Selecting **Card** records the refund against the generic type "card", which you can find in your reports.
   - Confirm you are happy with how you have registered the refund.

5. **Continue**
   - Click the **Continue** button.
   - The credit is no longer available and has been registered as a refund. It shows in the member's **Financial Information** transactions.

## Notes

- This process **registers** that a refund has been actioned outside of GoLearn. It does **not** complete the transfer of funds for you.
- This process only works for **standalone** customers.
- To remove a participant from a class and refund remaining credits through Gladstone360, see [How to Remove a Participant from a Class and Process Refunds in GoLearn](how-to-remove-a-participant-from-a-class-and-process-refunds-in-golearn.md).