How to Cancel a Class in GoLearn

Problem

You need to cancel one or more scheduled classes in GoLearn, for reasons such as holidays or other short-notice changes. This may involve cancelling individual classes or all classes on a specific day, with an option to apply a cancellation reason.

Resolution

1. Open the Overview screen
   Navigate to the Overview screen in GoLearn where you can view scheduled classes by day, week, or four-day period.

2. Select Cancel/Uncancel
   Locate the class or classes you want to cancel from the Overview screen and select Cancel/Uncancel.

3. Choose how to cancel

   • To cancel individual classes, select each one you wish to cancel.
   • To cancel all classes for the selected day, choose Cancel Day.

4. Save your changes
   Select Save Classes to confirm. The selected classes will be marked as cancelled.

5. Apply cancellation details
   Choose a cancellation reason from your predefined list and add any relevant notes.

Notes

• When you cancel a class, email notifications are usually triggered. This may include Class Cancellation Email or X Days in Advance of Cancelled Class.
• If you are cancelling a large number of classes (for example, during holiday periods), you may want to turn off email triggers to prevent unwanted notifications to participants.
• If participants are receiving unwanted notifications after cancellation, check that email triggers have been disabled as necessary.
• A video version is available: How to Cancel a Class in GoLearn.
• Related: How to Add a Course in GoLearn Using a Subscription; How to Add a Course in GoLearn Using a Cash Block; How to Add a New Class in GoLearn.

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