# GoLearn - Direct Debit Instruction Confirmation Email Communication Job

HTML version: [GoLearn - Direct Debit Instruction Confirmation Email Communication Job](https://support.gladstonesoftware.cloud/golearn/golearn-direct-debit-instruction-confirmation-email-communication-job)

## Problem
Members who sign up for a GoLearn Direct Debit membership need to automatically receive a confirmation email regarding their Direct Debit Instruction, regardless of whether they enroll online or at the centre. This article explains how to set up and configure this automated email.

## Resolution

1. **Configure GoLearn Subscriptions**
   - Assign all GoLearn Direct Debit subscriptions a Subscription Type Group ID labelled as **GL** to enable the automated email delivery.

2. **Review and Edit the Email Template**
   - Go to: **Operator > Automation Portal > Email Templates**.
   - Locate the email template with the type **Saas_GoLearnDDConfirmation**.
   - Review the content of the email template.
     - Ensure the Direct Debit Guarantee is accurate for your organisation.
     - Only update the advance notice period and Operator Trading Name if needed.
     - Do **not** alter the content of the Direct Debit Guarantee section.
     - Do **not** change the placeholders (e.g., `[[FirstName]]`) as these pull required information from the system.
   - To edit the **Email subject** or **Email description**:
     1. Click on the template.
     2. Click the settings icon in the top right corner to open the Email Settings panel.
     3. Edit the necessary fields and click **Save**.

3. **Schedule the Communication Job**
   - Create a new communication job:
     1. Add a **Job Name**.
     2. Select **Go Learn DD Confirmation** in the **Job Types** field.
     3. Select **GO Learn DD Confirmation** in the **Email Content** field.
     4. Set a **Start date** and **End date**.
     5. Select the days the job should run (recommendation: **Every day**).
     6. Set the timeframe to **Multiple Times Daily** and choose **5 Minutes** in the **Run every (minutes)** field.
     7. Set the **Job Status** to **Live** and click **Save**.
        - To test, set the status to **Test** and enter your email address; the confirmation will send to your address instead of members.

## Notes

- The communication job **must** be scheduled to run every 5 minutes. The system identifies members with a new and paid GoLearn subscription within the past 5 minutes.
- If the job runs on a shorter interval, members might receive duplicate emails. If it runs on a longer interval, some members may not receive a confirmation email.