Can I Receive Notification When a Payment Has Been Made?

Problem

You want to receive an email whenever a successful payment (SALE transaction) is made, by setting up merchant notification emails in your Fitronics Pay account.

Resolution

1. Open your preferences

   • Log in to your Fitronics Pay account and click Preferences in the top menu.
   • The Merchant Preferences page opens, with a row of tabs below (Credentials, 3DS Checks, AVS/CV2 Checks, Risk Checks, PSD2 SCA, Acceptance, Virtual Terminal, Surcharges, Receipts, DCC).

2. Open the Receipts tab

   • Click the Receipts tab.
   • Scroll down to the Merchant Notification Email section under Receipt Preferences.

3. Turn on notifications

   • Set Notify Email Required to Yes.
   • In the Email field, enter the email address you wish to receive the notifications to. You can enter multiple email addresses separated by commas.

4. Save the change

   • Click Update Email Notifications to confirm the change.

Notes

• This is for customers who have Fitronics Pay.
• Notifications are sent for successful SALE transactions.
• Only enter email addresses of people who have consented to share their email address with each other.
• The same page also has a Customer Receipt section, where you can choose whether receipt emails are sent to customers if they supply their email address during payment (Customer Receipt Required, then Update Customer Receipt Status).

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