Block Payment Online Joining Process for a Legend Customer

Problem

A new customer needs to book a class online and pay for it with a Block Payment plan, from the GoLearn Bookings page through to card payment.

Resolution

Find and select a class

  1. Start a booking

    • On the GoLearn Bookings page, click Book class.

  2. Choose the location and activity

    • Select the Location from the drop-down menu, or type a postcode into the box and the closest location will be returned.
    • Select the Sport / Activity from the drop-down menu.
    • Click SHOW CENTRES.

  3. Filter and choose the class

    • Use the filters (for example Type of Course and Day of Week) to narrow down to the classes you want to look at and book.
    • All the available sessions show on the right.
    • Click Book this course, then Checkout.

Create the member's profile

  1. Sign up as a new customer

    • Click New customers to sign up and create the member's profile.

  2. Enter the profile details

    • Enter the Attendee details.
    • Enter Your contact details.
    • Enter Your account details (Email, Password, Confirm password). This is how the customer will log into their HomePortal every time, so the password needs to be secure but memorable.
    • Tick your Marketing details preferences (Email, SMS, Phone, Post).

  3. Agree to the terms

    • Select an option from the Where did you hear about us? drop-down menu.
    • Click Terms and Conditions and Privacy Policy, read through them, and tick the box to agree to them both.
    • Click Continue.

Select the member and payment plan

  1. Select the member

    • Select the member you have just created.

  2. Choose the payment plan

    • Click the payment plan that is available, or the one most relevant to you if there are multiple options (for example Block Payment, which shows the price and the Number of sessions).
    • Click Continue.

  3. Review the payment summary

    • Read through the Payment summary and click Continue.

Enter bill payer details and pay

  1. Enter the bill payer's details

    • Enter the Bill payer's name (First name, Last name).
    • Enter the Contact details (Postcode, Address line 1, Address line 2, City/town, County, Email, Telephone).
    • Important: These details need to match 100% the details registered to the card being used to pay. If the details do not match or are not entered, the payment could be declined.
    • Click Continue.

  2. Pay by card

    • Enter the Card Number, Expiry (MM/YY) and CVV digits, then click Pay By Card.

Notes

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